Thanks for posting in the Community, @Juliet.
I want to make sure you get the right support you need.
Printing the W-2 Copy A is currently unavailable in Intuit Online Payroll since QuickBooks automatically files this for you. If the Social Security Administration asks for a printed copy of this form that has a two to a page format, I recommend giving our Payroll Support Team a call.
They have tools and access to pull up your account in a secure environment to help you print the Copy A. Click this link to get our most updated phone number: https://community.intuit.com/browse/standalone-intuit-payroll-contact-us.
See file W-2 forms for more information.
That should do it. Let me know how the call goes, and if I can be of additional help. Take care!
... View more
Hi there, @Juliet. I appreciate the steps you've taken and the extra details you've provided. Allow me join this thread and help you print the federal form 941. Since you're still unable to print the form with the correct information, I advise reaching out to our phone support. They have extra tools, such as screen sharing, that will help us better investigate the cause of this. They can also perform more troubleshooting steps with you. Here's how to get their contact details:
Go to https://help.quickbooks.intuit.com/en_US/contactus.
Select your QuickBooks product.
Select a topic.
Click the Get Phone Number button to see the support number or click Start a Message for our live chat support.
Before you go, I want you to know that your voice matters and I'm submitting feedback on your behalf. Feedback is sent to the Management Team to determine what we need to implement moving forward to provide the best QuickBooks experience and ensure this doesn't happen again.
Of course, you can always drop by here in the Community for any questions you need help with. Also, keep me posted on how it goes. I'd like to make sure this is taken care of.
... View more