I appreciate you for posting your concern here in the Community, @kjabook.
Allow me to step in and help ensure to isolate the issue in your QuickBooks Desktop so you can get back to your business right away.
I'm glad to know that you've upgraded your QuickBooks to the latest version. I understand that price is an important factor for your business. Intuit is doing its best to meet the accounting needs by investing in technologies making QuickBooks useful and productive to use.
To resolve the issue of your QuickBooks, we'll want to run the QuickBooks Install Diagnostic Tool (QBInstall Tool). This will help us identify any component issues related to your QuickBooks Desktop.
First, follow the steps below:
Download the QuickBooks Install DiagnosticTool.
Save the file somewhere you can easily find it (like your Windows desktop or downloads folder.)
Agree to the terms of service.
Open the file you downloaded. It's called QuickBooksToolsHub.exe
Follow the onscreen steps to install.
Once done, you can now use the QuickBooks Install Diagnostic Tool:
If you have any open versions of QuickBooks, close them.
In the QuickBooks Tools Hub, select Installation Issues.
Select QuickBooks Install Diagnostic Tool. This can take up to 20 minutes to run.
When the tool finishes, restart your computer.
Update Windows. Updates prevent and often fix install errors and more.
a) Review the “how to manually update” sections of this Microsoft article to update your version of Windows.
b) Restart your computer once the updates finish.
If the issue persists, I recommend contacting our QuickBooks Desktop Support Team. They have additional tools to pull up your account and do a remote session to investigate this further.
You can contact our customer support through this link: https://quickbooks.intuit.com/uk/contact/.
For future reference, you may want to visit these articles below:
QuickBooks Desktop VAT e-filing & Making Tax Digital.
Making Tax Digital (MTD) - FAQ.
Please know that I'm just a post away if you have any other questions about the MTD or QuickBooks service for UK. Have a good day ahead.
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