Thanks for getting back to the QuickBooks Community, @PI1417.
I'm here to guide you to the right support so you can get the help you need.
Since the deposit record is from merchant service, that's the reason why the Received from option in QuickBooks is grayed out. I encourage you to contact our Merchant Service Support Team they have the tools to pull up your account and record the payment to the correct customer.
You can contact our merchant support through this link: QuickBooks Payments.
Please know that you're always welcome to post again if you have any other questions about the QuickBooks. Wishing you and your business continued success.
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I've got your back, PI1417.
We've got just the steps that'll help correct this error.
A quick and easy way to resolve this is to recreate the bill and apply the payment, which QuickBooks would now consider as a credit since the attached bill was voided. The steps below will guide you through the entire process:
Creating bills in QuickBooks Desktop
From the Vendors menu, choose Enter Bills.
Enter all the necessary details and make sure it matches the one that was voided.
Click Save & Close.
How to re-apply the payment to the bill
From the Vendors menu, choose Pay Bills.
Check the correct bill.
Click the Set Credits button.
In the Credits tab, select the bill payment.
Click Done, then Pay Selected Bills.
With these instructions, I'm confident that you'll be able to correct the discrepancy in your Accounts Payable account like a pro in no time! Of course, you can always keep in touch with me should you need further assistance.
Thanks for coming to the Community, wishing you and your business all the best.
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