@FritzF , Thank you so much for your reply! I chatted with the Merchant Services Customer Support (thank you for sending me their contact info) and they did confirm that the layout for the webpage has changed when a customer goes to pay an invoice online. Specifically, they said, " That is a new security update we have so not everyone can see it (the invoice) when they open the email up. They have to download it (the invoice) first to be able to preview it." So this answers my question, it has changed. I am going submit feedback that I prefer the workflow and how it looked previously, but I do appreciate knowing that something changed and it wasn't just me. As a complete side note, after my initial post in the QB Community, I received a call from a person claiming to be a "QB Pro Advisor" (caller ID showed this as well). She ran a bunch of "tests" and told me that my data was corrupted and for it to be repaired, it'd cost $299. I don't fall for scams, but I'll admit, this one was REALLY good. I have no idea how she got my phone number from my QB Community Post, but I'm thankful that my husband is in Internet/Database Security and after talking with her and asking several questions, realized it was a scam. I just share that to warn others!
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ChristieAnn, Thanks so much for your response! Unfortunately, it appeared the same when I used a private browser as well. Is it possible that QBO changed the format of the invoice/payment webpage that a customer is taken to when they click on the "Review and Pay" button from an invoice sent through QBO (or sent via a direct link through the "Save and Share Link" option)?
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