Thanks for reaching out to the Community, @dcycAdmin. I want to ensure that you get the assistance you need with the automatic fees.
Given the sensitive nature of payments and information related to sales tax, I recommend reaching out to the QuickBooks Online Customer Support team by phone or chat. They can pull up your account in a secure environment and assist in determining how the rates were calculated. Here's how to reach them:
Sign into your QuickBooks Online account.
Click the Help icon in the upper right of the screen.
Select Contact US on the pop-up.
Enter your question in the How can we help? field and choose Continue.
Click Get a callback or Start messaging.
Enter your contact information.
Select Call me or Send Message.
I'm also including an article with an overview of this feature: Setting up and applying automatic late fees.
Should you have questions or need anything, I'm just a comment away. Take care.
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Hello there, Ashley65.
The item and item description won't appear if you're tying to pull up the Open Invoices report. Though, there's a report that I can suggest. We can pull up the Sales by Customer Detail report. Then filter it by open invoices. You can follow these steps:
From the Reports menu, go to Sales and select Sales by Customer Detail.
Click on Customize Report. From the Display tab, search and select Memo on the Columns section.
Go to the Filters tab. Search and select Paid Status.
Select Open. Click on OK.
Check this article about customize reports in QuickBooks Desktop.
You have now a report that includes the item and item description. Let me know if you have other questions.
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