LOGGED INTO QB THIS MORNING AND I THINK I'M STILL ASLEEP AND HAVING A NIGHTMARE. First of all, we are forced to either upgrade or try a "free" trial of the Advanced. NO option to just stay on Plus. So I call tech support and am informed to select the trial and then go to settings and change back to Plus. Ok, I think this is really a decision for the client. So I send them an email and explain, and recommend they stay with Plus BECAUSE IT'S WORKING FOR THEM. Why would they triple their monthly cost for no good reason?? In the meantime I continue my work and enter a budget. A couple hours later, after the client has seen and agreed with my email, he has downgraded the account back to Plus. I go to work on the budget I just entered AND ITS GONE. Another call to tech support, and oh, yes, the downgrade is why. Budgets do not translate from version to version. Urgh...ok, so I need to enter it again. I come to terms with that and begin to enter it again AND MY CLASSES ARE GONE!!! THE CLASS OPTION IS TURNED OFF!!! On hold again with tech support because I'm terrified I will turn the Class option back on and all the Classes along with the allocations will be gone. WTF???!!! Near tears here with all the wasted time and work. Just flabbergasted that QB would operate this way. Enough to make me rethink it for all my clients. Ugh.
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