I will be sure to let our Customer Care Team know about this to ensure you won't go through this kind of experience again. Our Payments Support Team can help you further by checking the status of your payments. With this, I encourage you to reach out to them. Once connected, one of their representatives will help you take care of the problem.
For the support's contact information, you can check it here: Contact Payments Support.
I'm a few clicks away if you have any other questions. Just leave a comment below. Have a good day!
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