Hi there, thanks for your reply: I answer you point by point: 'm here to help and provide assistance with your online bank connection. thanks Before we proceed, are you getting an error message right after you enter the security code? If so, I'd appreciate it if you could share the details of the error message. I'm not getting any error message. I supposedly connect the bank account, but the transactions or the bank position is not updated from some few days ago. For now, here are some steps I'd suggest you try: Make sure you've connected the correct bank account in QuickBooks Online. It's best to search for the bank account via its email address instead of its name, which would show several entries. Do you see a message that you can update to Open Banking? If so, that would explain why your bank feed isn't working. If the grace period given has expired, you'll need to update to the Open Banking connection so it will continue to work. none of these are the issues. In case you've already updated to the Open Banking connection and you're also an HSBC Personal customer, follow the steps below to generate a code to log in. From the Mobile Banking app: Open the app and select "Generate security code". Select re-authentication, enter your Digital Secure Key password and Generate code. Note: If you're a Touch ID user, cancel the logon prompt and select Generate security code, then use the re-authenticate tab. Using your Secure Key: Turn on your Secure Key, then enter your Secure Key PIN. On the welcome screen, press the 3 buttons to generate a re-authentication code. The 6-digit re-authentication code will be shown on your Secure Key screen. You'll find detailed steps on how you can update your Bank Feed connection to Open Banking in the link I provided. It includes answers to Open Banking FAQs. anything of these applies. The last answer I got from the quickbooks support was that this is happening to other clients, and that they don't have an immediate solution. I would suggest to compensate us, since we are paying for an app that is not working for its main utility which is having it synched with the bank account. Thanks for trying to help.
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