I've tried that. Apparently these invoices are not considered outstanding in several contexts, despite appearing in the AR report as unpaid. They do not appear in the list of outstanding invoices in Customer Payment. They are marked PAID on the invoices themselves despite the Transaction History report not listing the general journal paying for it (as the Windows version does). Similarly, the journal does not show up as a credit anymore anywhere that it could be applied, despite showing up in the AR report as an unused credit. To reply to the earlier comment about using the payment mechanism, please keep in mind that these are records from over a decade ago. The journals are not a process we've used in many many years.
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I am testing out if I can use the mac version of Quickbooks. My company file has a number of general journals from many, many years ago that cleared items in Accounts Receivable to a bad debts account. In the Windows version, these journal entries show up as payments in Customer Information and the original Accounts Receivable items do not appear in AR reports. In the Mac version, these do not show up as payments, and the items are still listed in AR reports as not being paid. Interestingly, if you open the original invoice in the mac version, it actually is labeled as paid even though there is no payment in Customer Information. Any thoughts on whether this can be worked around?
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