This is not what the kind of experience we want you to have. I personally want you to know that we are striving to provide you with quality service. And we also want you to enjoy the product we provide.
I'd like to help you with your concern, but I need more details about it. I want you to feel our sincerity to resolve your concerns as soon as possible.
Also, you can request for callback from our phone support directly from your account. You can follow the steps below:
Log in to your account.
Click on Help.
Choose Contact us.
You can always post your concerns here in the Community. I'll be here to help you.
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Good afternoon, @gage1.
You can open a Private Window in all supported browsers using the corresponding keyboard shortcut below:
Internet Explorer: Ctrl+Shift+P
Browsing while in a Private Window prevents the browser from collecting cache files (cookies), and also disables any features or benefits gained from already-collected files. Since these files can often become outdated or corrupt, using a Private Window allows you to access QuickBooks with a fresh slate to see if it resolves the issue.
Once you've opened a Private Window, navigate back to QBSE, sign in as you normally would, then try entering the statement charges again. Please keep me in the loop on your progress with this, I'm always happy to lend a hand. Thank you for reaching out and take care.
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