We have a customer where the first two invoices paid through PayPal after the QBO sync showed up as "Payments" so could easily be matched to the respective Invoices. For some reason the most recent payment came in as a "Sales Receipt" without any adjustment to the sync settings, and so couldn't be matched to the "Invoice," and we didn't want it to remain Open on our books. @sarahBDG it's still not very elegant, but if the source of the problem can't be figured out to have them come in as "Payments," another option is to create a recurring invoice to match the timing of the PayPal payments and offset the Sales Receipt with a journal entry that debits Sales and credits AR. Ignore the top line and you'd have something like in the attached. @MaryGraceS is there a way to ensure the PayPal transaction comes in as a "Payment" instead of a "Sales Receipt" so this can be avoided entirely? Or do you know why it may have switched on its own in the first place?
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I'm a bit confused as @ShallyMarR answer mentions finding a workaround for ACH payments with the bank that the customer uses while @AlexV answer is an eCheck payment. I have a customer using a German bank (name unknown at the moment) so should I tell him to reach out directly to his bank regarding the possibility of paying via ACH to a US business (us) or try the eCheck method? For the latter I assume I'd have to do a separate eCheck for each invoice. Also, if the German bank does provide an option for ACH payment, would I still be able to set that up for automatic withdrawal based on this article?
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