We have quickbooks desktop premier 2017. We have an issue with 1 customer only. When we go in to receive payments, invoices are being duplicated in the “receive payments” window. When you go search that invoice in the system though, the invoice is not duplicated. Quickbooks will auto check all these duplicate invoices and then we have an over payment in the “receive payments” window. We have tried to uncheck the duplicate invoices, but then Quickbooks just auto applies it again when we go back into it. If we save with the over payment, then go into the customer open balance account, it actually shows a shortage, since we were unable to apply all the invoices from that payment. Has anyone seen this issue before? I have attached a screenshot of the receive payment tab where the invoices are duplicated
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We are new to the quickbooks enterprise software and I am currently tasked with trying to setup our inventory parts and assemblies. I am stuck on one group of items that I just cannot solve at this point as it is a bit of a strange way we do things. I have detailed the transaction steps below in hopes of explaining the process in how the inventory flows so I can gain help with how to setup correctly in quickbooks. A large portion of our business is ran through co-packagers / toll-fillers. 1. We send them empty packaging, they store it 2. They make finished product with raw materials they purchase and the bag we bought and sent them 3. They store that finished bag without billing us. We still own the bag 4. My company receives a purchase order from a customer i.e. Home Depot 5. We place an internal purchase order to our co-packer to pull the customer's order 6. The co-packer ships the order and bills us for their services My main goal is to keep track of the empty bags that I have at each of these co-packer facilities both empty and filled (but I do not want to track the service fee from the co-packer in the filled number). Then when I place a purchase order to the co-packer, I want their service fee to populate automatically in the corresponding field so that our office staff does not need to hand key it in. I hope all of this makes sense and someone can help.
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