I will update this if my account is closed the the support person I talked to today made it sound like the account will be in good shape once they apply the corrected address to the payment( the user had moved and still had the old address with the credit card company) It just happened that it was my first transaction that this it happened on... So I guess that may have been why they planned to shut the account down??
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Hello, I have been using Quickbooks for record keeping for over 10 years, in the last 4 years I have started a small mail order company on the side which has grown to process about 1k per month in credit card transactions. I originally used Square for processing since it was simple to setup. There is no handy integration for square so I ended up with a lot of entering deposits and deduction. Thinking there has to be a better way, I checked with Quickbooks merchant services and found the fees comparable. After creating my account and running a transaction the deposit was delayed. I was sent an email requiring more information which I sent everything they asked for. After which I was sent a second email saying it could be processes - this was over a week after the credit card was run. I called into payment services and after 45 min on the phone they told me the address didn't match apparently the person had moved recently, and with that they informed me that my account was going to be shut down...?? I asked why or what the requirements are so I can keep my account... And all they say is that is was a business decision and they aren't required to tell me why.... ??? So what i am wondering is what are the requirements??? Why doesn't Quickbooks like small users??? I find no listing of requirements anywhere??? Do you recommend just staying with Square??? (Quickbooks obviously did....)
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