I need to move my account from being under a corporate umbrella to a stand alone account. First problem with the person on the phone was that I could barely understand her. Top that with the extreme amount of noise in the background of people talking and the fact that it was obvious she was not paying attention to the call as I had to keep prompting her to continue she was so distracted with something else. Which probably explains why she kept repeating the same process because she was forgetting she had just asked me to do that exact step! So had no idea how to accommplish this task, since she kept having me repeat the same steps over and over, even with her on a visual screen watching me do those steps. But remeber, she wasn't paying attention to begin with, so watching me I doubt was actually happening. Why I stayed on the line an hour, I shake my head at, but when she told me the quickbooks doesn't accept the type of established type of credit card I was entering that's when I'd had enough. I already have another quickbooks account for another business I own, and I have that exact type of credit card logged as its payment, and has been working fine. She was only making an excuse for her inability to do her job.
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I agree with you 100% and now find myself looking for a way to file a complaint. I can't believe I just spent 1 hour and 10 minutes on the phone to have the person on the other ask me at least 10 times to repeat the same process. LIKE IT WAS GOING TO CHANGE MAGICALLY!! Between the ridiculous amount of noice in the background of the call, the support person not paying attention to what she was having me do on the screeen. I had to keep prompting to look at the screen, she was obviously doing something else. I ended the call after this length of time because she yet again asked me to repeat the same friggin steps. I am no further ahead with my problem with quickbooks now, over an hour behind in my work, and so fed up with the lack of knowledge the suport has. There must be a way to contact the head office to file a complaint. How about the BBB?? Maybe they can figure it out. It is interesting to see they don't have any direct way to a resoltuon centre, or do they have a way to rate them online.
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