FAQ: Invoicing & Credit Card Processing Questions Answered

QuickBooks Online Payments

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I already have a QuickBooks Payments account. Where can I go for help?

I already have a QuickBooks payments account. Can I use it with QuickBooks Online?

Is there a long term contract?

Does QuickBooks offer Recurring Payments?

Will any of my credit card transactions get downgraded?

What are the different ways I can process with my account?

How does the pay now button work on the invoice?

Do I have to sign up separately to accept credit cards AND bank transfers?

Can I control what type of payment my customer pays by?

When will I receive my money after I process a payment with QuickBooks?

QuickBooks Desktop Payments

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I'm interested in payments, but for QuickBooks Desktop - Where can I purchase it?

Link your payments account to your QuickBooks for Windows company file

Where can I find guides for setup, processing, and more?

QuickBooks GoPayment

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Where can I get a GoPayment card reader?

What devices are compatible with the free GoPayment card reader?

How do I get started with GoPayment?

How do I link my GoPayment account to Quickbooks Desktop and download my transactions?

How do I reset a GoPayment password?

QuickBooks eCommerce

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What security features does the web store product support?

What if I do not see my shopping cart provider on your list of compatible ecommerce stores?

If I already have an existing payment account with Intuit can I utilize the web store capability as well?

What is the process for connecting my account to a compatible ecommerce store?

How does QuickBooks Payments work with ecommerce?

What is a QuickBooks Payments Preferred Partner?

QuickBooks EMV

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Where can I order Intuit's EMV-ready payments solutions?

Will I be liable for fraud losses related to the EMV liability shift?

Do I need to worry about EMV if I do not accept credit card payments in person?

Where should I go if I have more questions?

Important offers, pricing details, & disclaimers

Online services vary by participating financial institutions or other parties and may be subject to application approval, additional terms, conditions, and fees.
Customers who use QuickBooks Online with Payments get paid on average twice as fast as those who don’t, based on data from 9/13-2/14. QuickBooks Payments is an optional fee-based service. Subscription to the latest version of QuickBooks Online is required, sold separately. Application approval, an Internet connection on a Windows PC and Chrome, Firefox, Internet Explorer 10, or Safari 6.1 browser required. Rates are determined by the financial institution and are subject to change without notice. Transactions are subject to Association guidelines. Starting at approval or first use (depending on service you select) your debit/credit card account will automatically be charged on a per transaction, monthly and/or annual basis at the then current transaction and/or monthly fees for the service you selected, until you cancel. To cancel call 800-558-9558. Swiped rate applies to qualified swiped Visa/MC/Discover network transactions. Most rewards, corporate and special card types are considered non-qualified transactions and merchant will be charged the keyed rate. American Express fees and transactions are based on industry type; additional fees may apply when accepting American Express. Additional fees may apply for specific occurrences, including chargebacks. Terms, conditions, features, pricing, service and support options are subject to change without notice.
First thirty (30) days of subscription to QuickBooks Online Simple Start with Payroll, QuickBooks Online Essentials with Payroll, or QuickBooks Online Plus with Payroll, starting from the date of enrollment, is free. After your 30 day free trial, you will automatically be charged $31.20/month to continue with QuickBooks Payroll Enhanced, or $79.00/month for QuickBooks Payroll Full Service for the first 12 months of service, or until you cancel. After 12 months, you will automatically be charged at the then-current monthly rate for the service(s) you have selected, until you cancel. Each employee is an additional $1.50/month for QuickBooks Payroll Enhanced or $2.00/month for QuickBooks Payroll Full Service. Pay up to 150 employees. If you file taxes in more than one state each additional state is $12 per month. Sales tax may be applied where applicable. You can place orders weekdays by phone by calling 800-286-6800 between 6:00 AM PST through 6:00 PM PST. Offer is valid for new QuickBooks Online with Payroll customers only and is available for a limited time. QuickBooks Payroll is not available with QuickBooks Self-Employed. Offer cannot be combined with any other QuickBooks Online or Payroll offers. To cancel your QuickBooks or Payroll subscription, call 866-272-8734 x111. Terms, conditions, pricing, features, service and support are subject to change without notice.
QuickBooks Online Essentials and QuickBooks Online Plus include the manage and pay bills feature.
Phone support is free during the 30-day trial and included with your paid subscription to QuickBooks Online. Phone support is available Monday through Friday between 6 am – 6 pm PST. Your subscription must be current. Intuit reserves the right to limit the length of the call. Terms, conditions, features, pricing, service and support are subject to change without notice.
QuickBooks Online Simple Start includes 1 user license. QuickBooks Online Essentials includes 3 user licenses. QuickBooks Online Plus includes 5 user licenses.
QuickBooks Online requires a computer with a supported Internet browser (see System Requirements for a list of supported browsers) and an Internet connection (a high-speed connection is recommended). The QuickBooks Online mobile app works with iPhone, iPad, and Android phones and tablets. Devices sold separately; data plan required. Not all features are available on the mobile apps and mobile browser. QuickBooks Online mobile access is included with your QuickBooks Online subscription at no additional cost. Data access is subject to cellular/internet provider network availability and occasional downtime due to system and server maintenance and events beyond your control. Product registration required.