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Characteristics of a Great Retail Manager
Merchants need to have strong retail management in place to ensure customer service and overall operations are effective, efficient and profit oriented. Finding the right team to manage retail stores doesn’t come easy though. Here are four characteristics of a strong retail manager.
When running a retail business — whether it’s a traditional storefront or other establishment — it’s great to have a goal-oriented leader in place. Without specific goals, reaching sales objectives can be a struggle.
When you have goal-oriented leaders in place, they understand the importance of setting and reaching sales objectives in an effort to meet or exceed sales growth. Using a point-of-sale system like QuickBooks POS can offer managers powerful data and insights, while also providing them with a valuable tool to help reach their sales objectives. POS data from inventory tracking and customer purchasing trends to integrated payment processing and reporting — creates a dynamic for store success.
Technology surrounds nearly all professional working environments, including retail. While old-fashioned customer service will never go out of style, technology has inevitably become a key part of the retail experience for both customers and management alike.
Technology offers added assets to those running a retail environment, helping with everything from employee schedules to sales tracking and identifying inventory needs. Through technology, these tasks become much easier to complete, while also delivering more effective experiences and outcomes for the manager and store.
When using the right technology, managers have more time to complete other tasks on their to-do list. If managers are both confident and comfortable using technology, stores can be more efficient and more profitable.
Technology can save managers time, but managers still have to be smart with how they manage their schedules. Every decision made in a retail environment takes time, which means it’s one of the most valuable assets to the business.
A lean staff, tight budgets and back-ordered inventory can all impact your business. This means you’ll need a manager who can quickly support each of these issues and jump in where needed. This includes solving problems immediately, when necessary, and knowing when to delegate to support staff. It’s a manager's job to determine what can be pushed to the side temporarily and what requires immediate attention, to eliminate problems that are wasting store and staff time, and to keep calm in the process.
A person who is goal oriented, data driven, tech-savvy and time focused can make up the perfect retail manager for today’s increasingly busy, always-changing retail environment.
In retail, there are countless roles that impact final sales and customer service. Among them include retail managers, who serve as key leaders. Find managers with these characteristics and provide them with the tools and technology they need to succeed.
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