One trait that many small business owners share is the desire for complete control over every aspect of their company. When staring out, wearing multiple hats becomes second nature out of necessity, and constant multitasking is seen as the only way to realize the owner’s vision. But as businesses try to scale, responsibilities like budgeting, payroll and taxes start to quickly pile up. These demands on the owner’s time increase, and the impulse to continue juggling every aspect of operations becomes counterproductive. At this point, it’s vital for business owners to realize that it’s time to take a step back and hire a team they can trust to handle smaller tasks.
Patricia Tsai, owner of ChocoVivo, a chocolate bar in Culver City, Calif., explains the process of letting go, which allowed her business to thrive. She juggled her business’ research and development, marketing, branding, HR, production and cleaning needs all by herself for a decade before realizing she needed to hire employees to form a support system.