Include Mouth-Watering Photos
From Pinterest recipes to food bloggers to individuals sharing their own photos on platforms like Instagram and Facebook, food photos are marketing gold. Get in on the trend by posting mouth-watering food photos of your own.
High-quality photos are essential, so invest in a good camera and don’t neglect lighting. Better yet, hire a professional photographer. Pictures are successful on all social media platforms, so choose the outlets to reach your target market. Instagram, Pinterest, Facebook and Twitter are all good options.
Mouth-watering pictures will get people excited about your restaurant’s cuisine, tempt people to share photos and spread the word about your business. Ultimately, the goal is to persuade them to stop in for a bite!
Claim Your Yelp Page
Yelp allows customers to rank businesses with star ratings, written reviews and photos. It is particularly important to your social media strategy because many potential customers will seek out reviews of your restaurant before deciding whether to try it. As a restaurant owner, you want some control over what information they’re viewing.
Although your business may already have a page on Yelp, go through the process of claiming your business page. This will allow you to update contact information and hours. Other features include tracking user views, customer leads and responding to reviews.
Even if you have claimed your business page, you do not have the power to take down negative reviews. However, you are able to respond to reviews, which can be just as powerful. Thoughtful responses address issues and demonstrate you care about your business’s reputation.
There are also software options that can help you manage your social channels. For example, QuickBooks Point of Sale powered by Revel Systems allows users to connect to Yelp and other social media sites directly, so you can see who’s checking your Yelp page and leaving reviews; it also includes Twitter messaging.
Don’t Be Overly Promotional
Clear goals for your social media marketing efforts are to gain customers and increase sales. However, that doesn’t mean every post has to scream, “Come eat here!”
Think of your social media page from a customer’s standpoint, not a business standpoint. By sharing interesting and informational content, you’ll please your current fans/followers and encourage others to join in the fun.
Aim for a solid mix of social posts to keep things fresh. For restaurants, this can include blog posts, food facts, recipes, featured menu items, informational articles, profiles of employees, customer spotlights, local news and events, etc. Posts with good photos and videos work best, and you should also think about your brand’s personality to make sure it is conveyed in your posts.
Share special offers—coupons, discounts, buy-one-get-one deals—to encourage new fans and customers to drop in. By sharing offers on your page regularly (each week or each month), you’ll entice customers new and old.
Interesting content will encourage your fans and followers to engage with your business. They may comment on a post that caught their attention, or reach out to you in their own posts with questions or comments. These are good signs that your promotional strategies are working. Keep the engagement up and the conversation going by responding to each customer who engages with you.