B2B order management and fulfillment are major components of successful supply chains for both large and small businesses alike. However, modern businesses deal with many challenges when it comes to successful order management and fulfillment. These challenges include an explosion of order and delivery channels, complex global supply chains, and rising expectations of customers and consumers. And, when it comes to managing sales, ensuring uniformity across different channels can quickly turn into a nightmare.
One way to help your business is to introduce an order management system for your B2B customers. This way, your wholesale customers can create orders online directly, based on what your salespeople have preemptively set.
Whether you’re unfamiliar with order management systems or need a quick refresh, you’ve come to the right place. In this guide, we’ll answer, “What is an order management system?” We’ll also highlight the benefits and provide tips on choosing the right one. Keep reading to learn everything you need to know about order management systems, or use the links below to skip to the sections that interest you.