Imagine you own a restaurant and you’re 10 minutes into the busiest hour of the day when your internet crashes. Or it’s the grand opening day of your first brick-and-mortar retail shop. A line of customers begins to form when you realize your network just failed. What do you do?
The answer is not to panic, cry or call your internet provider eight times. The answer may be to do nothing at all. That is, if you have the right systems in place.
How to Prevent Internet Problems
Internet problems happen to the best of us. With advances of technology come the burden of their upkeep. Here are a few things you can do to prevent problems from disrupting your work week or causing you to lose cash and customers.
Keep Your Browser Up-to-Date
Chrome, Internet Explorer and Firefox browsers require frequent updates to keep your information safe. Oftentimes, if an update is released, the browser will alert you.
- In Chrome, click on the wrench icon in the toolbar.
- In Internet Explorer, click “Safety” and find “Windows Update.”
- In Firefox, click “OK” if you’re prompted to install.
If your internet has been running slowly, freezing frequently or crashing, it may be because you’ve enabled too many add-ons. If you suspect one add-on could be the culprit, try disabling it to see if anything changes. If you’re unsure whether add-ons are the cause of the problems, switch your browser to safe mode, which disables all add-ons. If the problems subside by doing so, exit safe mode and disable add-ons one at a time until your find the one that’s the problem.
Use a security scanner to prevent viruses. Some spyware can take control of your browser, cause sudden crashes or redirect internet searches when you or your employees visit certain sites. Employees at PC Magazine tested 14 free anti-virus services to find out which third-party apps are most effective. The review, “The Best Free Antivirus Protection of 2016,” is posted on their website.
How to Choose the Right Point of Sale System
If preventing internet problems is your first line of defense, investing in the right point of sale system — particularly one with offline capabilities — should be your second. Today POS terminals replace the typical cash register while doing much more to keep your business operating smoothly.
Point of Sale Features
Aside from usability on- and offline, look for these features in a POS system:
- If you plan to offer discounts or seasonal sales, you’ll want a POS that provides a variety of ways to input and track pricing.
- You’ll want a POS that allows you to enter sales automatically and manually. Additionally, make sure it supports searching with full and partial inventory codes.
- If you allow customers to keep an open tab until work is completed or offer items for rent and for sale, you’ll need options to track multiple types of sales.
- An audit trail allows you to trace problems to the source. This is an ideal feature for keeping your client’s information secure.
- Some POS systems support numerous tax rates, which is great if you have to file in multiple states.
QuickBooks Point of Sale
QuickBooks Point of Sale automatically transfers all your sales, receipts and employee timecards into QuickBooks. Because the system is cloud-based, you’re able to access this information anytime, anywhere.
Best of all, the system offers an “Always ON” mode, which means you never have to turn a customer away. If the internet crashes, your credit card readers don’t. While offline, order information is stored locally on the terminal. Once you’re reconnected, the data automatically syncs with the Revel cloud. With “Always On” mode, the entire system — including receipt printers — functions just fine.
Use the systems available to you to help keep your business functioning smoothly, even if you can’t predict when the internet will go out.