How to Use Hashtags to Grow Your Business

by Robert Moskowitz

3 min read

Hashtags provide some interesting and effective ways for small-business owners to network, interact, and share information with people they’d otherwise never reach. In fact, savvy social media marketers attach hashtags to nearly all of their updates to increase the impact of their messages and reach more potential customers.

hashtag, as you probably know, is a word (or a phrase with no spaces) preceded by the # symbol. Hashtags are commonly used on sites like LinkedInTwitterGoogle+FlickrFacebookTumblr, and Instagram. By searching for a hashtag, users of these social networks can find messages that presumably pertain to the topic suggested by the tag.

Here are five basic suggestions for using hashtags to grow your business.

Stage an Online Event or Contest

Create buzz and encourage people to follow your business by running an online contest using hashtags. Select a hashtag that’s unique (or generally unused by others) and ties in well with your contest’s theme or goal, as well as your brand, products, or services. Then publish a few sample entries in your contest. For example, you could post photos on Pinterest that depict your company’s name in various contexts.

Add a new page to your company website that explains the contest’s rules and showcases the prize(s). Then add your social media feeds to the page so posts with the relevant hashtags show up on your website. This will make it easier for your site’s visitors to learn about the contest and see what types of entries you seek.

Send the contest link to your newsletter subscribers, as well as your email and social media contacts. Augment this notification by posting signs about the contest around your office or store for customers or clients to see.

Network With Social Media Users

Hashtags are an excellent way to find and communicate with people on social media networks who share your interests. Either create your own hashtag or search for existing ones, such as #SalesMemes. Start using the most relevant hashtag within all your subsequent posts. (Note: It’s considered bad netiquette to use more than one or two hashtags in a single message.)

You can also search for hashtags related to your business to find messages — and through them, people — that resonate with your products, services, and goals. As you communicate with others and build relationships centered around your mutual interests, they become more likely to convert to new customers, employees, or even investors.

Connect With Conference Attendees

This process may also be helpful the next time you’re at a conference, trade show, or exhibition. Use Twitter to find or create relevant hashtags and — through them — identify other people attending the same event as you with whom you’d like to meet, exchange ideas, or collaborate.

Begin by searching for the event’s hashtag, such as #shrm13, and then following up with searches for hashtags reflecting relevant topics, such as #dthr. When you find someone tweeting something interesting, respond.

Check each person’s online bio, and add compatible people to your list of event attendees with whom you’d like to connect. Later, you could organize a face-to-face meeting, if you wish, by notifying those on your list where you’re going for dinner or where you’re sitting at the keynote.

Moderate a Chat on Twitter

Providing a permanent place to discuss topics relevant to your business can be a valuable means of attracting and holding the attention of customers and prospects. Use a hashtag like #educoach to seek out not only the people who may be interested in chatting with you, but also those who may be interested in helping you set up a chat.

Once your hashtag is established, schedule regular real-time chats on particular topics. Promote these chats both on your business’s website and on the social media networks you frequent.

The keys to moderating a successful chat include:

  • making everyone feel welcome
  • asking more questions than you answer
  • assisting everyone in communicating their ideas as clearly as possible

Collect Competitive Intelligence

LinkedIn makes special use of its hashtags by responding to searches with data from its users’ updates and discussion group posts (provided that you select “Updates” within LinkedIn’s search function). There are even filtering capabilities to help you zero in on key information quickly and easily.

The results of such searches are likely to include a good deal of information about your competitors, as well as information on experts who can answer any questions you may have.

On other social networks, you can simply search for hashtags, such as #carpeDM, associated with your market area, competitors, or products and services. You can also begin to follow your competitors’ key customers to become privy to all the buzz they’re sending and receiving.

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