Intuit has established a new UK-based customer care team at its Maidenhead headquarters to provide dedicated phone support for the growing community of QuickBooks accountants and bookkeepers in the UK.
The specialist team will initially provide phone support (8am to 6pm, Monday to Friday) for QuickBooks ProAdvisor Programme members and customers using QuickBooks Accountant Edition or QuickBooks Enterprise Solutions.
“We see customer care as key in delivering an amazing product experience with QuickBooks,” said Mark Little, UK managing director for Intuit. “This new team will provide best-in-class support for our UK accountant and bookkeeper customers to help them be more productive and serve their QuickBooks clients more efficiently.
“The team is already getting great feedback and we are accelerating plans to extend UK support to more customers and products.”
The investment in a new care team, training and tools reflects Intuit’s growing focus and commitment to rapidly expanding its UK presence. In the past 12 months the company has doubled the size of its UK operation, launched innovative new desktop and cloud accounting software and completed a nationwide roadshow reaching 1,000 accountants and bookkeepers.