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Quintin Velthuysen
Level 2

NAB Bank Feed

Is anyone else experiencing problems with NAB Connect bank feed?

I have been having trouble for the last 3 days

Solved
Best answer March 15, 2019

Best Answers
BettyJaneB
QuickBooks Team

NAB Bank Feed

Hello there, @Quintin Velthuysen.

 

Thanks for bringing this to my attention. I'm here to help share some information about why you're unable to connect NAB on your bank feed.

 

I'd like to inform you that we currently have an ongoing issue wherein NAB bank feeds are not downloading to QuickBooks Online. Our engineers are now diligently working to get this resolved in a timely manner. 

 

However, if you need more than 90 days of transactions, you can export additional historical transactions from the bank and upload them into your QuickBooks company using the WebConnect feature. Here's an article that will guide you all throughout the process: How to upload more than 90 days of bank transactions.

 

Also, I'd suggest reaching out to the Phone Support or Chat team as they can collect your account information in a secure environment so that you can receive updates about this as soon as they become available. 

 

Lastly, as soon as an update is received, I, or another member of the Community team, will be happy to update this thread and let every know so that you can get back to business.

 

Thank you for your patience while this was being worked on.

 

Please let me know if you have any other questions about matching transactions in QuickBooks Online. I'll be around to keep helping. Have a good one!

View solution in original post

5 Comments 5
BettyJaneB
QuickBooks Team

NAB Bank Feed

Hello there, @Quintin Velthuysen.

 

Thanks for bringing this to my attention. I'm here to help share some information about why you're unable to connect NAB on your bank feed.

 

I'd like to inform you that we currently have an ongoing issue wherein NAB bank feeds are not downloading to QuickBooks Online. Our engineers are now diligently working to get this resolved in a timely manner. 

 

However, if you need more than 90 days of transactions, you can export additional historical transactions from the bank and upload them into your QuickBooks company using the WebConnect feature. Here's an article that will guide you all throughout the process: How to upload more than 90 days of bank transactions.

 

Also, I'd suggest reaching out to the Phone Support or Chat team as they can collect your account information in a secure environment so that you can receive updates about this as soon as they become available. 

 

Lastly, as soon as an update is received, I, or another member of the Community team, will be happy to update this thread and let every know so that you can get back to business.

 

Thank you for your patience while this was being worked on.

 

Please let me know if you have any other questions about matching transactions in QuickBooks Online. I'll be around to keep helping. Have a good one!

peter23
Level 1

NAB Bank Feed

This has been going on now since mid January 2022 with no resolution and is extremely frustrating! It should not be taking this long to fix this issue...coming up to 10 weeks!

This is poor performance here and extremely disappointing.  I have spoken to your team online and all they say is for me to contact NAB to encourage them along!  What sort of answer is that?

LieraMarie_A
QuickBooks Team

NAB Bank Feed

Hi there, @peter23. Allow me to share some information about the NAB Connect bank feed.

 

This issue with NAB Connect has been reported. Our engineers are working with the NAB Connect provider to resolve the connection issue. I recommend contacting our Customer Care Support team so that you can be added to the list of affected users. This way, you'll receive email updates of the investigation's status and be notified once it's been resolved. I've included the steps to contact support below. 

 

  1. Click the (?) Help icon in the upper right-hand corner of the dashboard.
  2. Select Talk to a Human.
  3. Enter a short description of your concern and press Enter.
  4. Click I still need a human.
  5. Select Contact Us to connect with our live support.
  6. Choose Get a callback.
    help.JPG

 

If you are trying to link a new bank account with NAB Connect provider, the account may be eligible for direct feed connection. 

 

I appreciate your patience as we work through this, @peter23. If you have any other concerns, please don't hesitate to drop a comment below. Take care.

peter23
Level 1

NAB Bank Feed

Whilst I appreciate you getting back to me on this, this has been going on since mid January 2022.  It is ridiculous that we sit here on the 5th April 2022 and still no closer to a resolution or any idea on when it is likely to be resolved.

This is now coming up to 3 months to solve a problem which is key critical. If it takes this long to solve a synchronisation problem that did not exist previously (it had been working fine for ages), then it scares me as to the ability of Quickbooks to solve any issue that arises within your software. 

IntuitSheila
Level 6

NAB Bank Feed

Hi Peter23,

 

I understand you're having fundamental issues with your online banking connection. Customer satisfaction is our top priority and feedback like yours helps us improve our product. 

 

For us to better assist you, I'd recommend contacting directly one of our Customer Care Team for them to have your bank account connection in QuickBooks Online taken care and escalate to our banking engineers as soon as possible.

 

As always you can drop a comment below if you have more questions about QuickBooks Online. The Community is here to help you.