Reconciling your accounts can be a lengthy process. Don't worry, I got your back. I'll be happy to give you a hand with making sure you have a $0 balance.
Based on what you've described, you'll have to go through your reconciliation and make sure the transactions are matching your bank statements for that period. At the end of your reconciliation, the difference between the ending balance in QuickBooks and your bank statement should be $0.00. If there's still a difference, your accounts still aren't balanced. Here's how to fix it: Fix issues while you’re reconciling.
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Thanks for joining this thread. Properly reconciling your account ensures accuracy across your books. This being a precise procedure, I know errors can sometimes happen after finishing a reconciliation. I'll show you how to handle this in your account.
The reconciliation process in QuickBooks Online is fairly simple and straightforward. If you happen to reconcile a transaction by accident or made a mistake, only an accountant can reopen/undo that reconciliation. Depending on why you want to reopen your reconciliation, you don't always need to undo it. I recommend taking a look at this article to assist you in your specific case: Avoid undoing a reconciliation
In case you need to start over completely, you'd need to contact your accountant to undo the entire reconciliation. You can add your accountant as a user in your account by going to the My Accountant menu and use the provided field to complete the invite. Alternatively, you can use the Find a pro to help button to access our accountants' list.
I hope this helps! Don't hesitate to reach out if you have other questions.