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bobbie3
Level 1

How do I turn off the new feature tour?

 
Solved
Best answer March 11, 2019

Best Answers
qbteachmt
Level 15

How do I turn off the new feature tour?

Menu = words at the top.

Help menu > New Features > What's New & New Features Tour == Remove the Checkmark.

View solution in original post

11 Comments 11
qbteachmt
Level 15

How do I turn off the new feature tour?

Menu = words at the top.

Help menu > New Features > What's New & New Features Tour == Remove the Checkmark.

View solution in original post

aimeejankowski
Level 1

How do I turn off the new feature tour?

for that to work you have to make it past the initial crash of new features tour to get to the help menu so that solution is not accurate

in our case logging in as the ADMIN resulted in the new features tour not showing up upon login BUT if you activate it manually from the help menu the same crash and hang occurs
Rasa-LilaM
QuickBooks Team

How do I turn off the new feature tour?

Hi there bobbie,

Thanks for choosing QuickBooks as your accounting software.

The New Features pop-up you see is one way of letting our customers know the things you can do using QuickBooks. You can simply click the X mark to turn it off. 

If there's anything that I can help you with getting around QuickBooks, visit the Community anytime. We're here for you.

bobbie3
Level 1

How do I turn off the new feature tour?

Clicking the X only closes it  until I reopen the file and then it shows up again.  I don't want it to show up every time I open a file.
Rasa-LilaM
QuickBooks Team

How do I turn off the new feature tour?

Hello @bobbie,
Thanks for keeping me updated.
If you're using QuickBooks 2017, then you can turn off the New Feature pop-up by following the steps provided by one of our Allstar qbteachmt.
Let us know how it goes, and we'll take it from there.
aimeejankowski
Level 1

How do I turn off the new feature tour?

"If you're using QuickBooks 2017, then you can turn off the New Feature pop-up by following the steps provided by one of our Allstar qbteachmt. "

no you can't see below

for that to work you have to make it past the initial crash of new features tour to get to the help menu so that solution is not accurate

in our case logging in as the ADMIN resulted in the new features tour not showing up upon login BUT if you activate it manually from the help menu the same crash and hang occurs
Pete_Mc
Community Champion

How do I turn off the new feature tour?

Hi....   Just wanted to see if your issue was resolved.  I see originally you were asking just about turning off the New Features, but now it looks like the New Features is crashing QBs  Is that still the case?

If New Features truly is crashing QBs, I'd recommend you:
- BACK UP!!  Easiest way is to copy the whole folder that has your company_name.QBW file in it to the desktop (Not the whole program folder, just the folder with your company file data.)
- Uninstall
- Restart your computer, then Reinstall QBs
- Open your company file (If you need to choose it, be sure to chose the original location, NOT the desktop folder.)

If for any reason you can't open your company.  COPY the items in the Desktop Backup folder into the QBs data folder and try again.  (Again, be sure you're trying to open the file in the correct folder.)

RealityChex
Level 1

How do I turn off the new feature tour?

Still happening!

 

QB Pro Desktop.  Updated to latest version on January 5, 2021.

 

The new features tour takes over.  Says, "Click anywhere to dismiss."  Nope.  Crash.

 

Pathetic this hasn't been fixed after years!!!

Pete_Mc
Community Champion

How do I turn off the new feature tour?

There's got to be something else going on.  Most people really don't have this issue.  (Which I know doesn't help you...)

 

Sorry to go back to "is it plugged in" but... 

  • Windows 10?
  • 8GB minimum of memory - MORE is better (16-64GB or more pending what you do)
    • I know they say 4GB works, but that's if you do nothing else and want a slow machine
  • Plenty of available disk space
  • Disk is not more than 80% full
  • Any other large programs open or 50 small programs open

It's a pain, but I'd do an uninstall, reboot, install QB2021 again.  THEN open a NEW company.  Don't worry about filling in all the info, it's just a test so fill in only what you have to. 

 

When the new company opens, can you get rid of the New Features?

 

Assuming you can.  Go to File; Close Company.  In the No Company Open box, click on the Open or restore an existing company button at the bottom and follow the prompts to open your company file.  Are the New Features gone or if they come back can you get rid of them again? 

 

Run Help; Updates QuickBooks again and hopefully you'll be all set. 

 

 

Rebecca R
QuickBooks Team

How do I turn off the new feature tour?

Hello again @RealityChex. The suggestions shared above by @Pete_Mc are great and I hope you'll take them into consideration. It's also worth approaching this issue as if there is data damage within your company file. There are several approaches you can take to repair your company file when this happens, and we have a fantastic article that goes over it in detail. Please check it out: Fix data damage on your QuickBooks Desktop company file. Give this a shot to see if it resolves the issues you're experiencing. Contacting our support team outside of the Community is the next step to take in this situation - it'll allow you work in real-time with a customer support expert who has the tools to test and troubleshoot and get you back to business. I wish you all the best!

Pete_Mc
Community Champion

How do I turn off the new feature tour?

Great catch @Rebecca R !  That's where I was ultimately going when suggesting starting with a new company and then moving on to the original file.  But I never added that to the end of my post.

 

One other point...  After the new "Test" company has been checked, it can be deleted.  (Just be sure not to delete the original Company.QBW.)

 

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