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demensjulie
Level 1

My bank feed has not been able to update for almost one month. I have tried a new browser, clearing my cookies, relinking the card, cannot disconnect the card either.

 
1 Comment 1
JamesM
QuickBooks Team

My bank feed has not been able to update for almost one month. I have tried a new browser, clearing my cookies, relinking the card, cannot disconnect the card either.

Hi there,

 

The bank feed is an essential part of QuickBooks which allows you to manage your transactions. It's important your transactions are up to date so you can focus on managing your business. Rest assured, I got your back with figuring this out.

 

I appreciate you taking the time to troubleshoot this on your end. From here I encourage you to manually update your transactions and check if they're not going in the For Review tab instead. If they're going in the For Review tab, you'd have to accept them and transfer them to your QuickBooks account. 

 

Here's how to manually update your transactions: 

 

1. Click the Banking tab.

2. Select the account you'd like to update.

3. Choose the Update button in the top right corner.

 

Items will be pulled from the bank and show in the For Review tab. From here you can decide whether or not to accept the transactions in the register. This article offers additional information on manually upload bank transactions: Manually upload transactions into QuickBooks Online.

 

Give this a try and if you're still having issues, I recommend contacting our support team using this link.

 

 

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