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rosemary4754
Level 1

Need to correct an credit card pmt which was entered as pd by bank but was actually paid by owner

 
3 Comments 3
JamesM
QuickBooks Team

Need to correct an credit card pmt which was entered as pd by bank but was actually paid by owner

Hi there, 

 

QuickBooks Online makes it easy to edit a payment and I'd be happy to show you how. 

 

Here's how:

  1. Select Settings ⚙️.
  2. Under Your Company, select Chart of Accounts.
  3. Find the account associated with the payment and click Account history.
  4. Select the transaction, then Edit
  5. Find the payment .
  6. In the Received From column, select the customer where the payment was received.
  7. Make the correction.
  8. Select Save and close, then Yes to confirm your changes.

 Give this a try and if you have other questions, I recommend contacting our support team using this link.

 

rosemary4754
Level 1

Need to correct an credit card pmt which was entered as pd by bank but was actually paid by owner

This is what I had tried to do.   But for some reason I had entered it under "pay down credit card" and my only choices from where the money came from are the bank accounts.

JamesM
QuickBooks Team

Need to correct an credit card pmt which was entered as pd by bank but was actually paid by owner

I see what you're saying. At this point I recommend you to contact our support team using this link for further assistance. One of our agents will be happy to share your screen and give you a hand. 

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