Hi there,
It's important you're able to reconcile the entire year of 2019 without any issues. I'll be glad to assist you with getting to the bottom of this.
Based on what you've described, I recommend unreconciling your transactions and reconciling again while referencing your bank statements. It's essential you get a $0 balance in the end and QuickBooks helps simplify that process. You can undo a reconciliation by manually editing each transaction from the register. Before doing this, I recommend reaching out to your accountant for expert advice. If you're not in contact with one, I suggest searching for one on our site using this link here. Otherwise, follow the steps below to unreconcile each individual transactions:
1. Select the Gear icon on the Toolbar.
2. Under Your Company, select Chart of Accounts.
3. Locate the appropriate account for the transaction.
4. From the Action column, select Account History.
5. Identify the transaction to edit.
6. In the reconcile status column (indicated by a check mark), repeatedly select the top line of the transaction to change the status of the transaction.
Codes indicate the status of the transaction:
C - Cleared
R - Reconciled
Blank - Not cleared or reconciled
7. Select Save.
Here are some helpful resources that'll help get you started so you can get ahead with your work:
For additional tips on how to avoid undoing a reconciliation, take a look at this article: Avoid undoing a reconciliation. To see a more in-depth explanation of how to manually undo a reconciliation without an accountant, check out this article: How to unreconcile a transaction or undo a reconciliation.
In case you're having issues, feel free to contact our support team using this link here. Otherwise, leave a comment below. I'll be one message away.
