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adaeze_wobo
Level 1

Reconcile function is not working

 
4 Comments 4
starL
Level 1

Reconcile function is not working

It's not working for me either. I've been working in QB all day, and reconciled a bunch of accounts, and all of a sudden it stopped working. I've cleared my cache, and still nothing.

JamesM
QuickBooks Team

Reconcile function is not working

Hi there, 

 

It's important you're able to reconcile your accounts. Rest assured, I'll be happy to assist so you can get back on track ASAP.

 

I'd like to start off by doing some troubleshooting to determine if this isn't a browser related issue. When was the last time you cleared cache and cookies on your browser? Doing this will help fix most issues the site may be having. Here's an article which shows you how to do that: How to clear Cache and Cookies. Give this a try and if you're still having issues, I recommend contacting our support team using any one of the contact methods below:

 

  • Phone: 1-833-317-2226 from Monday to Friday from 9 a.m. to 8 p.m. ET or Saturday from 9 a.m. to 6 p.m. ET
  • Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback
  • Social Media: Facebook and Twitter from Monday to Friday between 9 a.m. and 8 p.m. ET
  • Chat: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Start a Chat     

Feel free to ask other questions. I'll be here in case you need further assistance. 

muenstermann
Level 4

Reconcile function is not working

This has always been a ongoing issue. I always have to walk through my accounts to make sure my accounts are balanced and ignore the reconcile function. In my some of my long term liability accounts it doubles the numbers continuously. Two checking accounts I am constantly doing journal entries to correct balances every time I reconcile although the entries at my bank and in my spreadsheets match perfectly with the balances. Reconciling has caused me more nightmares and long hours than it has helped. 

LauraAB
QuickBooks Team

Reconcile function is not working

Hello muenstermann,

 

Thanks for taking the time to share some of what's been going on in your QuickBooks account. Our goal with QuickBooks is to facilitate an easier workflow, and the problems you've described having with your reconciliations shows that it's currently missing that mark. In light of that, it's important to me that this gets addressed. Knowing more about the issue will help with solving it.

 

I see you've made posts and left comments on several threads in the QuickBooks US Community, so I'm thinking you may be using the US product. If that's the case, please don't hesitate to reach out to the US support team using the following methods.

If you're looking for help with a Canadian version of QuickBooks, feel free to use one of the contact options highlighted by my colleague in his original response.

 

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