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Chrysalid
Level 2

Employee Earnings Summary - reporting incorrectly

Hello,

I am running the Employee Earnings Summary report weekly.

For a specific week in June, the report returns blank - no values.

There are hours entered, and a payroll ran that included that week.

Any suggestions why it isn't showing in this report?

Thanks,

Amber

 

3 Comments 3
PatriciaT
QuickBooks Team

Employee Earnings Summary - reporting incorrectly

Hi Amber,

 

QuickBooks Online provides tons of great reports to help you access and view important information about your business. Having every necessary detail showing on your reports helps you properly analyze them. I'll be happy to help.

 

Given that you have payroll data for June in the system, a good starting point would be to ensure there are no bugs in the software due to a browser issue. To ensure your app or browser is running the program as designed, I recommend following the troubleshooting steps in this article: Clear cache and cookies to fix issues when using QuickBooks Online

 

You can also navigate in a private browser or use a different browser to eliminate any probability of a browser issue. Check out this article for compatible browsers to QuickBooks Online: System requirements for QuickBooks Online, Accountant, and QuickBooks Self-Employed

 

If you're still unable to view your payroll information for the specific week of June, please reach out to our tech support team for us to investigate this further.

 

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

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Have a great day!

Chrysalid
Level 2

Employee Earnings Summary - reporting incorrectly

I'm not using QB online - it is Desktop - Enterprise.

LauraAB
QuickBooks Team

Employee Earnings Summary - reporting incorrectly

Thanks for clarifying that, Amber. I see you had tagged QuickBooks Enterprise as your product on your post, so I've followed up with my team to make sure we're checking for these tags moving forward. It's important to me that you're receiving the information you need to resolve your situation as quickly as possible so you can get back to work. I'll help you with some troubleshooting for Enterprise.

 

In these scenarios where reports aren't showing data when you're expecting them to, the first thing I like to have users check are the dates of the transactions and then the dates and filters on the report being run. It could be that the report isn't pulling any information because the dates and filters are off somehow, so it doesn't hurt to double check this, even if you're feeling fairly certain they're as they need to be. Here's an article that can help with checking on the report: Customize reports in QuickBooks Desktop

 

Next, knowing your user permissions is another key factor to consider. If you've been set up with limited permissions, the report may be blank because your user access doesn't allow you to see that kind of data. If you're not the admin of the company file, I recommend checking in with that person so they can review your permissions for accessing this data. I've got an article to help the admin with this: Create and manage roles in QuickBooks Desktop Enterprise

 

Once all that is squared away, the next steps are to determine if this is an issue with the company file or something caused by the program itself. An easy way to test this is to open a sample company file, run a payroll there, and check if you can see the information in the report there. Here's how to do that.

  1. Go to the File menu in QuickBooks Desktop.
  2. Choose Close Company.
  3. On the No Company Open window, click Open a sample file.
  4. Choose a sample company file.

Once it's open, run payroll as normal but with the dummy data and then run the report. Pay particular attention to the dates used in this process since sample files use future dates for the test data.

 

If the same issue occurs there, it suggests there's an issue with the program. In that case, you can try uninstalling and reinstalling the software to see if that helps. Keep in mind that if you have an unsupported version of the software that you'll need to have the install file handy in order to be able to reinstall, otherwise you can find download links here: Install QuickBooks Desktop

 

If the issue isn't occurring in the sample file, the you might have a situation with data damage in your company file. The Fix data damage on your QuickBooks Desktop company file takes you through troubleshooting steps to determine if that's the case and how you might go about resolving it.

 

For guidance with any of these steps or further troubleshooting, feel free to contact QuickBooks Desktop Enterprise support. The support fee is included in the Enterprise subscription, so you don't have to worry about that. Simply dial 1-833-317-2226 and follow the prompts for Enterprise to get in touch. Here's an article that outlines more about support, including hours, for you:  Intuit QuickBooks Desktop software support policies

 

Wishing you the best!

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