Find out how to upgrade your subscription, manage your password, view account fees, request a refund, and much more on ouraccount management page. If you're experiencing a bank error, check ourBank Feed Status page before you call support.
How do I return the payroll, I made a mistake with one employee,
Making sure your payroll is up to par is an essential part of keeping your books accurate.
If the paycheques aren't processed yet, you can delete them and run the payroll again using the correct details. Deleting a pay cheque will completely remove it from your account. Typically, you can only delete a pay cheque if it's the most recent cheque for an employee. Once a pay cheque has been deleted our system will automatically recalculate your tax liabilities. Here are the steps for deleting a pay cheque in Standard Payroll:
From the left menu, select Employees.
Under the Run payroll button, select Pay cheque list.
Select the cheque to delete and click Delete.
When prompted to confirm the action, select Yes or No.
It's important to note the following:
You cannot undo a pay cheque deletion. To restore a pay cheque, you would need to recreate it.
Voiding a pay cheque does not reverse money movement if the cheque was provided to the employee. This process only adjusts your payroll records for accounting purposes. You generally need to have the employee reimburse you for the net pay amount.
There are several items to be aware of when deleting pay cheques in prior periods (that is, in prior quarters for which you have already paid taxes and filed forms):
It will change your tax liabilities for those periods. You may owe additional late tax payments that are subject to penalty and interest. You may also need to prepare and file amended forms, which is not supported by QuickBooks Online.
If you intend to delete pay cheques and then re-enter them, you may be blocked from performing the re-entry yourself. In that circumstance, Payroll Support would need to do it for you.
If you intend to delete pay cheques for a prior year, you will need to prepare and file amended annual forms.
For more info on deleting a pay cheque, check out this article: How to delete a pay cheque. The article includes steps on how to delete a pay cheque using Advanced Payroll as well.
In case you have other questions, feel free to contact our support team using this link here.