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Level 1

The Eligible for the Temporary Wage Subsidy tab will not stay in the 'ON' position. Anyone else having issues?

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Level 7

The Eligible for the Temporary Wage Subsidy tab will not stay in the 'ON' position. Anyone else having issues?

Hey saliken,


The Temporary Wage Subsidy is a great new initiative from the government to support small businesses during this hectic time. QuickBooks Online has got your back and is equipped to help you take full advantage of this valuable benefit. The setting you've described is already live in Advanced Payroll Powered by WagePoint, so it only takes a few clicks to automatically keep track of the subsidy's effects. I'll be happy to help you finish setting this up.


The toggle to activate the automatic tracking is found in just a couple easy steps:

  1. Click on the Gear icon then select Advanced Payroll settings.
  2. From the Company information tab, set the toggle for Temporary Wage Subsidy to On as needed.
  3. Click Save (if you don't click Save, the toggle will revert back to its original setting).

By following these steps, I'm confident you'll be all set to take advantage of this benefit to keep growing your business! Here's a few more details to bear in mind when using this toggle:

  • The default setting for this toggle is No – this means that we won’t reduce your payroll deductions. Our system will continue to calculate and collect the full source deduction amount.
  • If you’re eligible, change the toggle setting to Yes – this means that we’ll apply the 10% subsidy to the total gross payroll and reduce the federal/provincial income tax payable to the CRA by that amount. This reduced source deduction amount will be reflected in your Invoice report. 
  • We won’t be able to determine your eligibility for the program. To check your eligibility, we encourage you to consult the government’s FAQ or contact the CRA directly.
  • Once our system has determined that an employee has reached their maximum allowance ($1,375), their calculations will be paused. Also, once the maximum allowance per employer ($25,000) has been reached, the toggle will be disabled. 

If the toggle continues to revert back, please try clearing your temporary internet files, or choose from the options below to get in touch with an agent. They'll be happy to take a closer look at your account to get to the bottom of this.


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Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

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Hope this helps! This is an uncertain time for most businesses, but we'll get through it together.

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