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ProFile Help
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Support options for ProFile

Before you call...

Ensure ProFile is up to date.

  1. Open ProFile.
  2. Select Check for Updates under the Online menu in the top toolbar.

Ask us a question in Community

Post your question any time to the ProFile Community and Support site and get answers from other professional preparers and ProFile experts.

Contact us by Live Chat

Contact us by Live Chat

Monday to Friday, 9 AM – 6 PM ET

Depending on the complexity of the issue, we may need to assist by phone. Please review topics below to determine how we can best support you.

How may we help you today?

Database, reports and terminal server issues are often complex and require more attention than possible by Live Chat. Please contact our support centre by phone at 1-800-452-9970 from Monday to Friday 9 AM–6 PM ET.

  • Find out more about errors related to EOle.
  • Find out more about errors related to Access Violation.
  • Find out more about errors related to DAX.

If you need further assistance, please contact our support centre by phone at 1-800-452-9970 from Monday to Friday 9 AM–6 PM ET.

Find out more about list of EFILE errors. If a solution cannot be found using this article, please contact the CRA EFILE Helpdesk

I don't have any of the above issues and want to start a Live Chat session now…

Click here to start a Live Chat session with a ProFile support agent.

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