It's vital you're able to print reports so you can have a physical copy of them. Rest assured, I got your back.
Based on what you've described, it sounds like you need to reset your app data. Doing this helps fix most issues the app may be having. Here's how to reset app data:
If you don't have Step 4, proceed with re-opening the app and check to see if you're still getting the error message. If this issue continues, please contact our support team using this link here.