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Level 1

How to post a short pay

I received a check for $2961.97. This was supposed to pay 1 invoice for $5711.97 and 1 invoice for $1500 for a total of $7211.97. They short paid by $4250. How do I post this?

1 Comment 1
Level 7

How to post a short pay

Hey kat151,


QuickBooks comes with powerful tracking for your A/R and A/P accounts built in. You'll always know exactly how much you're owed, and how long it takes your customers to pay their invoices. I'll be happy to help you record this, so you can continue taking advantage of this function's full benefits.


You should be able to record a partial payment in just a few simple steps:

  1. From the QuickBooks Home page or the Customers menu, select Receive Payment.
  2. In the Received From drop-down, select the customer's name.
  3. Enter the Amount received.
  4. Make sure the date is correct, then choose the Payment method.
  5. Select the invoice or invoices you'd like to pay.
  6. To add a discount or credit, select Discounts and Credits.
  7. Select Save & Close

If you're having trouble getting this recorded, don't hesitate to reach out to one of our support agents for real-time assistance.


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Hope this helps! I'm here if you have any other questions.

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