I know how important it is to have control over your bookkeeping in QuickBooks Online. The information displayed on your invoice will be some of your customers first impressions of your business, and customizing the form is a great way to make your invoice unique. I'd be happy to explain why you're seeing "CAD" in front of the total of your invoice.
If you've turned on Multicurrency in your account, you'll always see the currency specifications before the total amount of your invoice. I know most of your customers are working with Canadian dollars, however this is a permanent label on your invoices when Multicurrency is activated.
I can appreciate that you'd like to remove the label, so I'd be happy to pass along your feedback to our product development team. We're always looking for new and improved ways to make QuickBooks better for everyone.
I'd suggest submitting this feedback on your end also, by clicking the Gear icon > Feedback.
If you've got any other questions, please reach out to our tech support team.
Have a nice evening.
Can I turn off multi-currency? I just had my account set up as I transferred it from another platform (AccountEdge) and there were some legacy US$ transactions in the data that was imported. At this point, I really don't need multi-currency. Can you advise?
I hear what you're saying, linda78. Once Multicurrency is turned on, it can't be turned off. This protects the integrity of your bookkeeping. I know you'd prefer not to see the CAD label, however there's no way to remove this. If you have any other questions, let me know. I'm here to help.
Well, I can't be the only CAD company using QBO and complaining about this issue. There is not one invoice I receive from a Canadian supplier the has the amount stated as CAD. It looks ridiculous on my invoices and The only way I can send professional looking invoices is to save them all as pdf and search and replace CAD with a $ and then email the invoice to my client. QBO was supposed to make my bookkeeping easier. Alas... no!
I hear what you're saying, linda78. For businesses that use Multicurrency, it's very important for their customers to know which currency is displayed on their invoice. I've passed on your feedback about this to my team and I can assure you your voice is being heard. It's important that you're able to provide professional invoices.
Any chance you guys have fixed this yet? I turned on multi currency for 1 vendor. Now I have USDxxx on EVERY invoice. It looks ridiculous. I read the cons of doing this - if this had been listed I would have just dealt with the hassle on doing my own fx conversion
I turned on multi currency for 1 vendor. Now I have USDxxx on EVERY invoice.
Do you have a QBO CA account? It seems you were enable the multi currency feature and change your home currency from CAD to USD. If it is the case, you don't have any option to open a new QBA CA version
Then utilize a 3rd party tool to migrate all of your data between QBO accounts.
Sorry, seems google brought me to a CA site. Same problem as original poster though. In the US, enabled multicurrency to keep track of EUR for 1 vendor. Now all my invoices have USD in front of the amount. Which is not needed since all of our customers know USD from the contracts. Is there a way to edit the custom invoice template so that USD does not appear? Or at least move it / make it smaller?
Unfortunately once you enable it, you are unable to cancel it. There was a warning about that. Consider opening a new QBO US account and utilize the migration tool as I mentioned earlier.
Then if you deal with multi currency transactions, we may recommend another options without using the multi currency feature.