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Spartan1
Level 1

Problem on description

Why my received payment  description doesn't showed on GL ?

Solved
Best answer April 28, 2020

Best Answers
AddieC
QuickBooks Team

Problem on description

Hi there, 

 

QuickBooks Online comes stocked with tons of awesome reports to help you run your business. I know how important it is to ensure your reports are populating all the necessary information. I'll help shed some light on what may be happening with your General Ledger report. 

 

The General Ledger report shows the beginning balance, transactions, and total for each account in your chart of accounts. The Memo/Description column is a generic display that's used across all reports in QBO, however it's not always populated with additional information. It mainly depends on the report type itself. That's why you don't see anything listed in this column on your report. 

 

If you'd like to see whether or not an invoice was paid, you can click it from directly within the report and review it that way. I know this isn't exactly the solution you were hoping for. I'd be happy to share your thoughts about this with my team for review. If you'd like to submit feedback on your end as well, feel free to click the Gear icon > Feedback. We love getting user suggestions!

 

I hope this helps. If you have any other questions, please don't hesitate to reach out to our tech support team


Cheers. 

View solution in original post

1 Comment 1
AddieC
QuickBooks Team

Problem on description

Hi there, 

 

QuickBooks Online comes stocked with tons of awesome reports to help you run your business. I know how important it is to ensure your reports are populating all the necessary information. I'll help shed some light on what may be happening with your General Ledger report. 

 

The General Ledger report shows the beginning balance, transactions, and total for each account in your chart of accounts. The Memo/Description column is a generic display that's used across all reports in QBO, however it's not always populated with additional information. It mainly depends on the report type itself. That's why you don't see anything listed in this column on your report. 

 

If you'd like to see whether or not an invoice was paid, you can click it from directly within the report and review it that way. I know this isn't exactly the solution you were hoping for. I'd be happy to share your thoughts about this with my team for review. If you'd like to submit feedback on your end as well, feel free to click the Gear icon > Feedback. We love getting user suggestions!

 

I hope this helps. If you have any other questions, please don't hesitate to reach out to our tech support team


Cheers. 

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