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Level 3

Start Up - Entering Aged A/R


I have entered several aged A/R invoices and once they are done and go back to my dashboard, the screen says there is nothing outstanding. When I click on the Customers tab, the invoices are there under the account but are not showing a list on the overview page. Can I switch this? (I have added a photo) 

2 Comments 2
Level 7

Start Up - Entering Aged A/R

Hey jbirston,


I'm happy to see you've been able to add your opening A/R balances. QuickBooks Online includes some powerful tracking for the aging of your receivables, and you've already completed the first step to taking full advantage of this. The invoices widgets you see on your Dashboard and Overview tabs are designed with a focus on the prior 365 days. The best way to see a robust overview of you A/R aging is to run the Accounts receivable aging summary from the Reports tab. 


If your aged invoices are within 365 days old, I'd recommend clearing your cache and cookies to make sure you're seeing the most recent data. Otherwise, don't hesitate to reach out to a support agent using one of the options below. They'll be happy to take a closer look at what's going on.


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I hope this was informative! Let me know if there's anything else I can help you with. 

Level 3

Start Up - Entering Aged A/R

Thank you.


They are all within 365 days so they should be showing on my main screen. I cannot find how to clear the cache on my Windows 10 App.


Thanks again

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