Our Top 100 Accountancy firms have access to exclusive phone and email support during office hours (Monday-Friday 9am-5.30pm). If you are one of these firms, you’ll get an email from your account manager with more details.
Email Support - How you can help things go smoothly
To help us resolve your query as quickly as possible, please include the following information in your email:
- The company ID which you can find by pressing ‘CTRL+ALT+?’ while logged in
- The QBO login name
- A phone number we can reach you on
- What we can help you with
All follow up emails will come from a member of the dedicated care team. To avoid delays please reply to them directly without cc’ing the Top100 Care email address.
Response times vary from less than one hour for the most business-critical cases to less than four hours for the least urgent. Our team will prioritise enquiries as they receive them.