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Level 1

I have 2 account

I have two accounts and I only want one .

QuickBooks Team

I have 2 account

Greetings, AyeshaClarke.

Thanks for being part of the QuickBooks family. I can help and guide you on how to cancel your other subscription.

Before proceeding, make sure to keep a copy of the transactions from the account you want to drop. You can run a report and email it to yourself.


To create a report, here’s what you’ll need to do:


  1. Select Reports from the left menu.
  2. Choose the desired report and set the preferred date range.
  3. Confirm/edit the email address.
  4. Click Send.

Once done, you can now cancel the account. I’ll walk you through the process.


  1. In your company, go to the Gear icon at the top.
  2. Choose Billing Info.
  3. In the Cancel subscription section, click on the Cancel now link.
  4. Enter the reason for cancelling the account.

For more in-depth information check out the Cancel your QuickBooks Self-Employed subscription article. 


These steps should point you in the right direction. Let me know if you have additional questions about QBO. Please know I'll be here to answer them.


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