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Everything you need to know about banking in QuickBooks Online - Discover more
Level 1

Tax information has disappeared - all values are 0

Hi, I closed a bank account and added a new one to my account. Now all of my 2018/19 information has disappeared - I have absolutely no information left. I sat down to do my tax return and it's all disappeared!  


Do you know how I can get it back? All of my invoices are there but no lists of transactions and all of the tax amounts/incomes/profits etc are zero. 


Thank you,




Tax information has disappeared - all values are 0

Hi there, hannahkatherine.


If you've hidden the bank account, you are able to show it again in QuickBooks Self-Employed (QBSE).


Let me show you how:

  1. Go to the Gear icon.
  2. Choose Bank accounts.
  3. Show the account by clicking on the switch button.

I've attached some screenshots below, so you'll know what I'm referring to.1.PNG




Otherwise, you'll need to connect the bank again if you've deleted it. You can refer to this article that will provide more information: Connect a bank account.


Please let me know how it goes by leaving a comment below. I'm always here to help.

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