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Everything you need to know about banking in QuickBooks Online - Discover more

Questions About Self Assessment - Tax Year 2022-23


When doing your self assessment, it can be daunting to ensure that you're getting everything right! We've set up this space so that you can ask all of your self assessment questions and an expert will help you with an answer.

If you have any other questions that isn't specifically to do with self assessment, you can ask that here too! 

Just pop your questions below and we'll help you with an answer! 

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Level 1

Questions About Self Assessment - Tax Year 2022-23



I am trying to download my Santander Bank statement to load it in to Quickbooks self employed.  Santander does not offer a CSV file only a Excel option.  I down load this and the remove all the black columns and and spaces make sure I only have Date, Description and amount column and then save as a CSV  file.  When trying to upload this Quickbooks tells me there is an error.  How am I supposed to get this info into quickbooks? 


Thank you 

Kind Regards


QuickBooks Team

Questions About Self Assessment - Tax Year 2022-23

Hi Shona, thanks for posting here - what specific error message shows when attempting the import, and do you see any option to bypass and continue with the import? 

Level 2

Questions About Self Assessment - Tax Year 2022-23

Sorry I posted this in the wrong place please ignore.

Level 1

Questions About Self Assessment - Tax Year 2022-23



I often receive advances, cash floats or reimbursements for project costs into my bank account. Once a job is finished these are balanced via invoice. How should I categorize the incoming transactions (eg. cash advance, or reimbursement for project costs), and the 'spend' transactions that correspond with them?


In the past I have labelled spends as 'cost of goods for resale' expense category, and added the corresponding invoice number as a note on the transaction. I have also labelled the incoming reimbursement/advance as 'cost of goods for resale' and attached the invoice directly. I'm not sure if this acceptable or not for a UK self-assessment tax return.


Any advice would be much appreciated.


Level 1

Questions About Self Assessment - Tax Year 2022-23

Hi, I'm new to Quickbooks self employed and just reviewing my transactions in preparation for doing my tax return but it is only importing the last quarters transactions, how do I get the last 12 months or more on there? Thanks

QuickBooks Team

Questions About Self Assessment - Tax Year 2022-23

Hi there, Emc82. 


Let me make it up to you by ensuring you'll be able to import the last 12 months in QuickBooks Self-Employed (QBSE). 


If you connected your bank for the first time, QuickBooks downloads your most recent or 90 days' worth of transactions.


To get the last 12 months or more, you'll need to manually download the transactions from the bank. You can use either a 3-column or 4-column format. I've attached a screenshot for your reference.

Once done, you can start importing the old transaction. Here's how:

  1. Click the Gear icon.
  2. Select Imports. Then, choose Import older transactions for the account you want to add transactions to.
  3. Click Browse and find the file you downloaded from your bank. It's usually in your Downloads folder.
  4. Select the file and select Open to start the import.
  5. Review the column headers and data. Make sure the Date, Description, and Amount columns on the CSV match the columns and order in QuickBooks. The other column headers can be in any order.
  6. Select Continue to complete the import.
  7. Follow the on-screen instruction.


Now that your transactions are in QuickBooks, it's time to match and categorise them. Doing so will organize your income and expenses. This way, you'll know what areas of your business have the biggest impact.

Keep in touch if you need more help in uploading transactions in QuickBooks, I'll make sure to get back to you soon as I can. Have a great day!

Haseeb Abddullah
Level 1

Questions About Self Assessment - Tax Year 2022-23

I am using quick books desktop. Having trouble with accounts payable. I have issued cheques against my payables in future dates. In vendor section i dont have any payble now. Because i issued cheques for all payables in future dates. But when i look at my balance sheet till todays date. Its showing all my payables of future. What is the solution


QuickBooks Team

Questions About Self Assessment - Tax Year 2022-23

Thank you for posting on this thread, Haseeb Abddullah.


We'll have to update your QuickBooks Desktop (QBDT) to the most recent release. This troubleshooting will apply critical fixes and resolve common errors or issues you may be experiencing while working in the program. 


Let me help and show you the steps. Here's how:


  1. In your company file, head to the Help menu at the top bar and select Update QuickBooks Desktop.
  2. Navigate to the Update Now tab and tick the Reset Update box to remove previously downloaded releases.
  3. Click the Get Updates button and press OK to continue.


Close and reopen your QuickBooks to begin the installation and then select Yes. After that, restart your computer.


Then, open your Balance Sheet report and set the correct date. If you continue to see the payables, let's run the Verify and Rebuild Data Utilities to check your file for any data damage.


Before running the tool, make sure to create a backup copy of the company to prevent accidental loss. When you're ready, follow the instructions in this article on how to run the utilities: Verify and Rebuild Data in QuickBooks Desktop.


For additional resources, I've included some articles that will help you troubleshoot Balance Sheet issues:


You can bookmark the link to our Community page for future use. There, you'll find resources to help your business thrive, as well as tools and articles to help you complete accounting tasks easily.


Stay in touch if you have any further questions on how to keep your financial reports and records organized. I'd be happy to respond to them. Have a great weekend ahead, Haseeb Abdullah.


Level 1

Questions About Self Assessment - Tax Year 2022-23



I have started being self employed quite recently (Oct 22), can someone tell me when I need to fill in my self assessment only form for the 22-23 tax year? 

When is the deadline for Paying the tax after the tax return. 

How do you pay the tax/national insurance? is it on the government gateway uk website 

Level 1

Questions About Self Assessment - Tax Year 2022-23

I have tried many times now to upload my csv file to import older transactions into QuickBooks. I've changed the column headers so they read the same, deleted a column so they are in the same order, but I keep getting error messages. Can you help please? 

QuickBooks Team

Questions About Self Assessment - Tax Year 2022-23

Hi, @MrsBudd. I'm here to ensure that you'll be able to import transactions into QuickBooks. 


May I know the specific error message you receive while doing the process? This way, I would be able to share some additional help with this matter. 


Generally, if you see an error message when you upload, do the following:

  • Remove any zeros (0) from the file. Leave those cells blank.
  • Correct any transactions that display numbers in the Description column.
  • Remove the word "amount" if it appears in the Credit or Debit column header. They should only read "Credit" and "Debit" without the word "amount."
  • Make sure the dates are in one format. We recommend you use: dd/mm/yyyy.
  • Mac users must save the file as a Windows CSV file.
  • Some banks add the day of the week in the Date column (for example, 20/11/2018 TUE). You need to remove the day of the week. To do this, split the date and the day of the week into separate columns:
  1. Open the CSV in Microsoft Excel.
  2. Highlight the column that contains the date.
  3. Go to Data then select Text to Columns.
  4. Follow the onscreen steps and select the following:
    • Original data type: Delimited
    • Delimiters: Space
    • Column data format: General


If you haven't tried the techniques shared by LeizylM above, you can utilize them and check the formatting of your CSV file. 


Moreover, adding transactions older than QuickBooks downloaded initially takes two steps. See this article for details:  Add older transactions to QuickBooks Self-Employed


Should you need further assistance in importing transactions, don't hesitate to leave a reply. I'll be here to lend some help. Stay safe and have a great day!

Level 1

Questions About Self Assessment - Tax Year 2022-23



I have recently become VAT registered and added the VAT functionality to QB. HMRC allow a back payment/ adjustment for the VAT paid on previous expenses. 

I can add VAT amount paid on the various bank transactions I have from my Bank Account History but what I want to be able to do is calculate the amount of VAT paid prior to registering on the VAT scheme and display it as a report.


QuickBooks Team

Questions About Self Assessment - Tax Year 2022-23

Hello Jezzah, thanks for posting on this thread, so you can manually mark as filed the prior period on the vat return even if it is nil amount. And when the correct period shows you can record those historical transactions in QBO to show as exception on the current return. Or if you don't want to do that, you can make vat adjustment to the vat period but I'm not sure that will reflect on the reports you want. Otherwise we advise you speak to a trained and qualified accountant about it. 

Level 1

Questions About Self Assessment - Tax Year 2022-23

I can’t access the app I get this pop up when I log in "looks like your account doesn't include access to the Quick Books Online mobile app"


Questions About Self Assessment - Tax Year 2022-23

Hello there, @Niccijoy1. Welcome to the Community.


Let's download and install the correct QuickBooks Online (QBO) app so you can access your account using your mobile devices.


Based on the error message you received, you may have utilized another version of the QBO app (for example, the QBO Accountant app) when logging in to your account. With this, you'll have to download and install the correct one.


If you're using an iOS device, follow these steps:


  1. Open the App Store on your device and search for QuickBooks Online. (It may not be available for some countries).
  2. Select Free, then Install.
  3. If you are already signed up for QuickBooks Online, use the same user ID and password to sign into the app.
  4. You may be asked to confirm a one-time confirmation code to confirm your identity. Once confirmed, you can continue into your account.


If you're using an Android device, follow these steps:


  1. Open Google Play on your device and search for QuickBooks Online. This app works on smartphones and tablets. (It may not be available in some countries).
  2. Select Install.
  3. If you are already signed up for QuickBooks Online, use the same user ID and password to sign in to the app.
  4. You may be asked to enter a one-time code to confirm your identity. Once confirmed, you can continue into your account.


For the complete guide, please see this article: How to download the QuickBooks Online mobile app.


Once everything is all set, you may also want to check out this article to learn which QBO mobile app features are supported on mobile devices: Compare mobile app features.


Please feel free to leave a comment below if you have other concerns about managing your company's income and expense transactions in QBO mobile app. I'm always ready to help. Take care, @Niccijoy1.

Sam Kidner
Level 1

Questions About Self Assessment - Tax Year 2022-23


I submitted my latest VAT return on 13th Dec, but an error code has appeared 'INTERNAL_SERVER_ERROR' and since then still not allowed me to resubmit. I have contacted HMRC who have advised its likely due to the amount of traffic to their site, and that Quickbooks should allow me to re-submit. HMRC confirmed they haven't received my return.


Please can you advise how I can re-submit, as the option to do so isn't available.



QuickBooks Team

Questions About Self Assessment - Tax Year 2022-23

I'm here to ensure you'll be able to get rid of the error and submit your VAT returns, Sam Kidner. 


When submitting a VAT return in QuickBooks Online (QBO), you have to ensure that you're using the correct Government Gateway user ID and password given by HMRC. 


We understand the convenience of submitting your VAT return through QuickBooks. We also know how time-consuming it can take when something isn’t working the way you need it.


To figure out why you’re not able to resubmit the VAT return and to come up with a fix for this, we’ll need to pull up your account information. To sustain your account’s security, we’ll have to do this. To do so, you can reach out to our support team.


  1. Go to the Help icon.
  2. Select the Search tab and click Contact Us.
  3. Enter a ''Can't resubmit vat return''.
  4. Choose a way to connect with us. 


If you'd like to review the process of submitting your VAT returns to the HMRC, we can take a look at this article: Submit an MTD for VAT return to HMRC in QuickBooks Online


I've also added these references as your guide in filing taxes:



Keep me posted again here if you have any other concerns about submitting your VAT return. I'm just around the corner to help. Have a good one and take care.

Level 1

Questions About Self Assessment - Tax Year 2022-23

I need to fill in an SA302 tax return form, my QuickBooks self assessment summery SA103F shows "box numbers" to easily identify where to put what amount. Are these box numbers compatible with the SA302?


Questions About Self Assessment - Tax Year 2022-23

Welcome to the Community platform, @gaza12345. I'd be glad to share some info with you about the SA302 form.

The information displayed in your tax breakdown area of the Self Assessment feature is equivalent to the SA302 form. The SA302 shows evidence of earnings based on your latest Self Assessment tax return. If that summary is updated, you can use it to fill in your tax return.

Each box on your tax summary is labeled with a corresponding number on your Self-Assessment form. Just use the switch to see them and match. See this guide for complete instructions: Use reports to fill in your tax return in QuickBooks Self-Employed.

These resources provide more information about Self Assessment, SA103F categories, and ways to process returns easier:


I’ll be right here if you have more questions or concerns about preparing income tax returns. Just add them to your reply below. Have a good one!

Level 1

Questions About Self Assessment - Tax Year 2022-23

Aloha, I’m new to QuickBooks Online and trying to understand how to manually enter receipts or expenses and link the expenses to a customer. I don’t need to bill customer for expenses as that’s already been done. I’m trying to get all my data entered but not sure if I am doing it correctly. I linked my bank account and need to confirm the transactions, but again I’m confused about how to proceed and don’t want to screw things up. Also I could only link my bank account to 12/2021 so I need to manually enter expenses prior to that date. 


Questions About Self Assessment - Tax Year 2022-23

Thank you for choosing QuickBooks as your accounting partner to grow your business, ChristinaHI.


Manually recording expenses within your account is super easy. I can guide you through the steps.


You can utilize the +New button in your QBO account here's how:


  1. Go to the + New button and select Expense.
  2. Select a Payee from the dropdown menu. If it’s a new payee, enter their name in the field and click Add.
  3. Enter the necessary required fields.
  4. Once done, click on Save and Close.


You can check this article for more details about the process: Enter and manage expenses in QuickBooks Online.


I also encourage visiting our QuickBooks Help page. You can browse articles for tips and guidance for future tasks in QBO.


Get back to us if you have other QuickBooks-related issues. We're here to help.

Martin Saunders
Level 1

Questions About Self Assessment - Tax Year 2022-23

Hi there


I have a few questions about the tax return


My first one: I have a full time job alongside my self employed side hustle and I don't think my salary has been factored into my tax calculation. I've put my salary into my tax profile and currently, quickbooks says I owe 0 tax. This would be lovely if its true, but I somehow doubt it. My salary is  above the £12570 free tax limit and the other income is above the £1000 traders allowance 


My other question is does quickbooks factor in payment on account? If not, is there a way to adjust to allow for this?

QuickBooks Team

Questions About Self Assessment - Tax Year 2022-23

Thanks for joining this thread, Martin.


For your first concern, your salary from your full-time job is not included in the tax calculation since it is already taxed at source. As a general rule, you'll only need to complete Self Assessment if you receive income that isn’t taxed at source.


However, if your Tax profile is set up correctly and still shows 0 tax owed, I suggest logging into your account using a private browser/ incognito mode. Private browsing prevents cookies from being stored on your computer, making it a great place to identify browser issues. Use these keyboard shortcuts:


  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox or Microsoft Edge).
  • Control + Option + P (Safari).


Once done, check the owed taxes, and if it's showing correctly, you can clear the cache to start on a clean slate. You can also use other supported browsers as an alternative and roll out the possibility of a browser-related issue.


Regarding your other question, QuickBooks doesn't factor the payment on your account, and you can re-set up the info in your tax profile to show it correctly. Moreover, you can visit these resources to learn more about managing your taxes and submitting your self-assessment form:



Feel free to visit the Community again if you have additional questions about your estimated taxes or other QBSE concerns. I'll get back to you to help ensure this is taken care of for you. Keep safe.

Martin Saunders
Level 1

Questions About Self Assessment - Tax Year 2022-23

Hey Kevin


Thankyou for replying; i tried everything you said and still no luck! Any other ideas or am I a glitch in the system?


Thanks for your help 

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