Get help with QuickBooks products and services

For a better experience, open this article in QuickBooks Online. Launch side-by-side view.

1. Sign in to your QuickBooks Online company.
2. Select (?) Help.
   
3. You can use the QB Assistant and enter your question or topic. QB Assistant will provide options for you to get answers. Or, you can use the Search tab and enter a keyword or topic you're interested in. When you search, you'll be offered a list of articles related to your topic to choose from.
   

If you can't find answers to your questions:

• QB Assistant: Type in Talk to an expert. You'll get options for expert help.
• Search: Select Contact us to be connected to an expert for help.

Check the status of an open issue or case

If you have an ongoing issue or case with an expert, you can check the status in the Resolution Center.

1. Go to Settings .
2. Select Resolution center.
3. Select Product support.

If you need help with QuickBooks Capital or QuickBooks Live, sign in at these sites.

• QuickBooks Capital
• QuickBooks Live

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
   
3. Enter a question, keyword, or topic you need help with.
   

If you can't find answers to your questions, select Contact Us to be connected to an expert for help. Note: you need to search for an article before you'll see the Contact Us option.

• QuickBooks Pro and Premier: See Care Plans for QuickBooks Desktop.
• QuickBooks Plus and Enterprise: Includes support.
  • Plus (Mac, Pro, Premier)
    • Monday to Friday, 6 AM to 6 PM
  • Enterprise
    • Monday to Friday, 5 AM to 7 PM PT, Saturday to Sunday, 6 AM to 3 PM PT

Tip: If you don’t see the option for help, Check your display settings in QuickBooks Desktop or  update your version of QuickBooks Desktop. 

1. Sign in to your QuickBooks Workforce account.
2. Select Help.
3. Enter a topic, keyword, or question. You'll get a list of articles to help answer your question.