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Intuit

Change the email address your customers see in QuickBooks Online

PLEASE DO NOT MODIFY THIS ARTICLE

This article is linked to from the QBO Manage Users page:

The user information (name and e-mail address) that is listed on the manage users page, only pertains to what shows in that specific company and will not always match what is listed for the User ID at https://accounts.intuit.com. The information that shows on the manage users page is also what will show in the Audit log for that specific company only

When you change the information (name and email address)  listed in the Manage Users page, it will change what shows in the audit log when that user performs a task in the specific company. It will not update the information listed for the specific user in any other company. To update information for the specific user ID  that is used sign in with, go to Intuit Account Settings. Learn more about updating the user ID you sign in with.

Learn how to change what email address appears on your sales forms.

Want your customers to see a different email address? You have a few options. You can customize your sales form templates and change the email address that appears. Or you can edit the email address of the user sending sales forms from QuickBooks.

Keep in mind, these options only change what your customer sees. To update the user ID you sign in with, go to Intuit Account Settings page. Learn more about updating the user ID you sign in with.

Change the email address your customers see on sales forms

For detailed steps, here's how to customize your templates and change the email address that appears on forms.

If you don't want to use templates, change the email address for the user account you use to send sales forms. This is usually the first admin account on the Manage users list:

  1. Select Settings ⚙and then Manage users
  2. Find the user account and select Edit.
  3. Change the email address.
  4. Select Save when you're done.

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