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Understand Intuit charges on your credit card or bank statement

by Intuit•140• Updated 3 days ago

If you don’t recognize an Intuit or QuickBooks charge, here's how to check where it came from and why.

Note: If you use online banking with QuickBooks, your bank might charge you a service fee for allowing the connection. This charge isn't from Intuit.

Prerequisites

To get started, you’ll need your credit card or bank account info, and the amount and date of the charge to look it up. If you don’t have them, sign in to your account and review your billing history.

Select the product you want to look up a charge for.

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You’ll get an email each time we bill your subscription fee. You can view your billing invoice in your QuickBooks.

  1. Sign in to your account.
  2. Select Settings ⚙️, then Subscriptions and billing. You’ll see all your active subscriptions.
  3. Select View Payment history.

Use the Customer Account Maintenance Portal (CAMPs) to learn more about the charges on your account:

  1. Sign in to camps.intuit.com. Or get help signing in.
  2. Select View your transaction history.
  3. Go to Time Period, select a date range of transactions.
    Note: You can select transactions from the past 2 years.
  4. Find the order you need, then select the order details.
  5. To print the transaction, select the printer icon.
  6. Select Back to my Account to go back to your CAMPs dashboard.

Here's how to update your payment info if you need to.

Find a charge here

You can use this tool to look up a charge for any of these products:

  • QuickBooks Desktop and QuickBooks Enterprise
  • QuickBooks Online
  • QuickBooks Self-Employed
  • QuickBooks Online Payroll
  • QuickBooks Time
  • QuickBooks Checks & Supplies

Note: This form shows charges on or after May 27, 2020.

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