QBDT Enterprise 2023 - Errors after latest update

Anyone?

I appreciate the detailed explanation and all the efforts you've put into resolving the issue, ARamirez. I'll point you in the right direction to further investigate the status of your case. 

Since you mentioned that you've already updated your Windows and tried different troubleshooting steps without success, I recommend contacting our technical support again. I understand that you've already invested significant time and effort. However, our experts have specialized tools to identify the root cause of the issue and provide you with further updates on your case. They can also advise you on the necessary steps to resolve this matter.

To reach our support team:

1. Go to the Help menu and click QuickBooks Desktop Help/Contact Us.
2. Select Contact Us.
3. Type a short description of your issue and concern in the box provided, then Continue.
4. Sign in to your Intuit account, choose Continue, and pick Continue with my account.
5. You'll receive a single-use code in your email; enter the code and Continue.
6. Hit Have us call you.

 
For future reference, if you want to save your data, you can manually save a backup copy of your QuickBooks Desktop company file or export your list and transactions. 

Rest assured that redirecting you to our technical support team will ensure you can resume your work promptly.  Whenever you require further assistance using QuickBooks Desktop, I'm here to help. 

We are having the exact same issue in multiple companies so it's not the database but the software updates.  Running Windows 2012R2 as well.  I did various diagnostics and rebuilds to no avail and the rebuild errors and reports won't open.  We are also using QBE 23 Contractor and Accountant.  I've reran the updates and installs.  The problems started with the V33.0D R12 05/07/24 update.

Thank you, I already contacted QuickBooks support (see my case# in my original post). Tier 2 basically blamed the computer, but as you can see "coakley OGC" just replied with the same issue. There must be a compatibility problem with this latest update and Server 2012 R2. Please fix this issue.

I am not able to send a support request or open the help menu without the system crashing due to this update.

I appreciate your for performing the troubleshooting steps to fix the issue, @coakley OGC.

I'll ensure you reach the live customer support team and have your account checked. There are various ways to contact our technical support team, and I'll provide you with quick and easy steps to reach them. Please follow the instructions below:

1. Navigate to QuickBooks Desktop Support.
2. Hit the arrow beside the Select tab. 
3. Choose which QBDT edition you're using.
4. Enter your question or a description of your concern.
5. Pick Chat or Callback.
6. Follow the onscreen instructions to connect.

For reference, check this article: Contact QuickBooks Desktop support

I'll also add this article to help you back up your accounting data: Back up your QBDT company file

In case you have any follow-up questions regarding the errors after the latest update or anything else related to QuickBooks, feel free to ask me. I'm always here to help you, @coakley OGC. Take care!

Just wanted to chime in.  Having the same trouble (Server 2012r2 - which I confirmed is supposed to be supported).  Only difference is mine isn't Enterprise (although I also have it installed and could likely confirm the same to be true).  I updated 2023 Pro and Ent over the weekend and now having all kinds of crashing issues (emailing invoices, etc).  Also having the "Something's not right.  We're unable to complete your request at the moment, try again later" screens upon intial login to a company file.

This is a reproducible issue.  Intuit, please fix and release another patch to address.

Regards

I am having the exact same issues as everyone else in this discussion.  Need a fix ASAP as this is affecting all users!!!

Hello,

Just came here to say we are experiencing this same issue and are very eager for a fix. I'll be checking back on this thread. 

Thank you.

Hello,

Just came here to say we are experiencing this very same issue and are eager for a fix. I'll be checking back on this thread.

Thank you

Unpopular solution - We did an inplace upgrade on 2012 to 2016 and it works fine, Alternatively you can uninstall QBs and not do the updates until they sort it out

Thank you, I had a feeling it was a compatibility issue with 2012. With the updates though, when we defer them, QuickBooks will have a pop up that says something like "You have three more days before the updates will be forced to install" or something like that, so I don't know if rolling back to an earlier version would work for very long.

Scott in support found this version (R11-34) of QB Enterprise 2023 that fixed the issue. Uninstalled existing QB23, rebooted Server (2012 R2), loaded this version up and declined all offers to update. Unfortunately automatic updates can't be turned off. So it's working at the moment, but who knows for how long.

https://dlm2.download.intuit.com/akdlm/SBD/QuickBooks/2023/nctqf0a84US_R11/QuickBooksEnterprise23.ex...

We are having the exact same issues using our server 2012r2 with Enterprise 23.0

Exact same issue here with same setup

Let me share more information about 2012r2 with Enterprise 23.0, @GS-ALLNP.

Please know that QuickBooks Enterprise 23 is compatible and can work seamlessly with Windows Server 2012 R2 Standard and Essentials. To resolve the error, I recommend performing the troubleshooting steps shared by the other users above. You'll want to perform a clean install in QBDT and reboot your Windows server.

However, if the error persists, I recommend reaching out to our support team for further investigation. They can securely access your account and work with you to resolve this issue.

Moreover, you can also check this article to learn more about rebuilding your QuickBooks Data: Verify and Rebuild Data in QuickBooks Desktop.

Let me know if you still have questions about your server 2012r2 with QuickBooks Enterprise 23.0. Have a great day. 

Unfortunately when I go and press anything on the HELP menu QB provides a system error and closes Quick books.

I know you are just giving a canned response, but several of us have already tried to contact support. In my case they gave up and blamed the computer, and in another case they rolled back the update version and that resolved the issue.

I suggest having your engineers spool up a virtual machine with Windows Server 2012 R2 on it, and then have your them install the last update for Enterprise Desktop 23 and figure out what went wrong

Just reinstall QB23 using this version R11. Clicking link will download the executable. Did it last night, been running fine all day. It's the version that was running right before we updated to R12. 

https://dlm2.download.intuit.com/akdlm/SBD/QuickBooks/2023/nctqf0a84US_R11/QuickBooksEnterprise23.ex...

Curious to know how you found that download.  I looked for the previous release but couldn’t find.

also, is that for enterprise?

I need both enterprise and desktop accountants of that same update release.

Thank you and regards

I see your interest in updating your QuickBooks Desktop (QBDT), @wm88steoop. Don't worry. I'm here to outline the steps.

Yes, you're right. The download link shared by the user above is for QBDT Enterprise. Currently, we no longer offer the previous release (R11), but the latest one (R12) is available on our Downloads & Updates website. 

If you wish to get the previous release, I recommend searching online outside QuickBooks. To download the latest release, you can refer to these steps:

1. Go to this link: Downloads & Updates.
2. Select the country, choose QuickBooks Desktop Enterprise or QuickBooks Desktop Accountant for the product, and 2023 for the version. Then, Search.
3. Click the Get the latest updates link to download the update.
4. Once done, run the exe file.
5. Restart your QBDT.

For more information, please refer to this article: Update QuickBooks Desktop to the latest release.

Moreover, I'll share these references in case you encounter issues when opening your company file:

• Can't open your company file in QuickBooks Desktop.
• Fix issues when QuickBooks has stopped working.

The Community space is always open for additional questions about the QBDT releases. Just leave a reply below, and we'll get back promptly to assist you. Have a great rest of the day.

The download is for Enterprise 2023. It was emailed to me by Scott in Enterprise support. I'm not sure how he got his hands on it, but he had to search for a bit to find it. Uninstall the current problematic version R12, reboot, then run the downloaded file to install R11 version. When it asks if you want to download updates, click no.   

Thank you, this resolved the issue for me as well.

Hello there, @ARamirez81.

I'm delighted to hear that my colleagues were able to assist you in solving your concerns while using your QuickBooks Desktop (QBDT) account.

Rest assured that we'll remain committed to providing you with the best possible solution. 

If you still have further queries, don't hesitate to reach out again. Stay safe there always.