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Common questions about importing data to QuickBooks Online

We've assembled some frequently asked questions about importing data to QuickBooks Online.

Here is a walkthrough of how to import your data from Excel into QuickBooks.

What information can I import to QuickBooks Online?

You can import the following information to QuickBooks Online:

  • Bank Transactions
  • Customers
  • Suppliers
  • Chart of Accounts
  • Products and Services
  • Invoices
  • Bills
  • Trial Balances

Do I need to import my data in a specific order?

Yes. To make sure your data imports correctly, import each spreadsheet in this order:

  1. Customer
  2. Suppliers
  3. Products and services
  4. Invoices
  5. Bills

If you need complete steps, click on the links to learn how to import your customers, suppliers, products and services, invoices, and bills.

You can use a CSV file (Comma Separated Values), Google Sheets, or an XLS/XLSX file to import information to QuickBooks Online. Here's some info about the different formats:

  • CSV file: A common file format used for text files that contain tabular data. In CSV files, each field of text is separated by a comma, semi-colon, or other special character.
  • XLS/XLSX file: XLS is the file format of Microsoft Excel 1997-2003. Microsoft Excel 2007 and newer use the XLSX file format.
  • Google Sheets: A cloud-based spreadsheet created in Google Drive.

You can import content from multiple sources. For example, if you have a list of contacts in Excel (XLS/XLSX), and some in Outlook (CSV), you can just follow the import process for each source.

QuickBooks Online uses the first row of your spreadsheet for mapping and doesn't import its content. If you need the information from the first row of your file, add a header row to your spreadsheet, or duplicate the first line before importing the file.

You can't import a contact that already exists in QuickBooks Online. Check your current contact list and rename the duplicate name(s) before importing your file.

You can only import spreadsheets with less than 1,000 rows. We suggest splitting your spreadsheet into smaller files and importing them separately.

QuickBooks Online can only import specific fields for each type of data.To learn more about which fields can be imported, download the sample files available in your QuickBooks product.

No, currently there's no option to undo or delete the imported contacts by batch.

If your version of QuickBooks Online supports multicurrency, your home currency is assigned to all customers and suppliers by default. If a change in customer or supplier currency is necessary, select the Currency column and choose the currency you want to associate with the contact on the Review screen while importing your list.

If you have imported your Products and Services incorrectly, don’t worry you can overwrite all values for each product or service that you import with the identical name. Just import the same file again and select overwrite all values at the bottom of the page.

If you have imported your products and services incorrectly, don’t worry, you can overwrite all values for each product or service that you import with the identical name. Just import the same file again and select Overwrite all values at the bottom of the page.

Note: Once you select Import, this overwrite cannot be undone.

There are a few tasks you should perform to ensure your legacy file is in as clean a state as possible, prior to converting it to QuickBooks Online.

Note: If you are converting your file from QuickBooks Desktop to QuickBooks Online, it's best to complete these steps in QuickBooks Desktop before you start the conversion process.

  • Quotes: Close or finalise.
  • Purchase orders: Close or finalise.
  • Unbilled Activity: Delete or finalise.
  • Delete any accounts that were never used in the Chart of Accounts. They may be set to inactive status now, but they should also be deleted.
  • Run a Payroll Report for dates of current compliance (month to date) if converting mid reporting period.
  • Print off full employee info details and current leave balances.
  • Print off year-to-date (YTD) balances for Gross Wages, PAYG W, and Superannuation by Employee.
  • Archive reports run on Accruals Basis, all Dates:
    • Trial Balance
    • Balance Sheet
    • Profit & Loss Report
    • Accounts Receivable Ageing (& Detail)
    • Accounts Payable Ageing (& Detail)
    • General Ledger (Optional but recommended)
  • Create a new Company file from global.intuit.com and select your region.
  • Sign up for a product that best fits your business (Plus, Essentials, etc).
  • Follow the welcome interview process to get your account setup.
  • Contact support to allow us to gather your information so we can migrate the data for you.

It is not possible for you to merge multiple QuickBooks Online companies into one. However, you can consider using Qvinci Consolidations, which is our authorised 3rd party app. Qvinci can sync data from QuickBooks files in many locations, allowing you to consolidate and compare companies easily.

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