Intuit support limitations for QuickBooks Desktop on a Microsoft Windows Terminal Server
Terminal servers are configurations in which one system is set up and configured as a server with all applications on it. Other terminals (computers) access the applications without having them installed on individual hard drives.
QuickBooks Desktop runs under Terminal Services. Only QuickBooks Desktop Enterprise Solutions (QBES) provides live phone support for terminal services users. QBES support engineers do not provide support for the following:
Setting up, configuring, or enabling terminal services.
Enabling clients to connect to the server.
Setting up user permissions for server connections.
Issues with terminal server connections (for example, connecting to the server or dropping connection).