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Get help with QuickBooks products and services
Learn how to get help with your QuickBooks products and services.
Get help directly in your QuickBooks product. Use the Help option to search support articles, review support hours, or contact a product expert.
Find your product to get started.
Intuit Accountant Suite (IAS)
To get help with Intuit Accountant Suite (IAS), follow these steps:
Sign in to Intuit Accountant Suite (IAS).
Select Help.
Select Contact Us.
Type a brief description of your issue, then select Continue.
Choose your preferred contact method:
Schedule Callback: Request a call from an Intuit Expert at a time that works for you.
Start a Chat: Connect with an Expert via live chat.
Get a Phone Number: Call our support team directly.
Create a case (Accelerate only): Submit an asynchronous product support ticket for your firm or a client without waiting for a live agent. Track its status in the Resolution center and engage with experts via email communication.
| Intuit Accountant Suite and ProAdvisor | Gold tier and above - Monday–Friday: 4 AM–8 PM PT - Saturday: 6 AM–4 PM PT - Sunday: 8 AM–2 PM PT Silver tier - Monday–Friday: 5 AM–6 PM PT - Saturday: 6 AM–3 PM PT - Sunday: closed Chat support (All tiers) - Monday–Friday: 4 AM–8 PM PT - Saturday: 6 AM–4 PM PT - Sunday: 8 AM–2 PM PT |
First, check which help experience you have
QuickBooks Online has two help experiences: A newer AI-powered experience called Intuit Intelligence, and the classic Help experience. The steps you follow depend on which one your account has. Here's how to tell them apart.
Select (?) Help in the QuickBooks Online header, then look at what opens.
You have Intuit Intelligence (the newer experience) if you see:
Intuit Intelligence beta in the chat window, and
A text box that says Ask anything with a multicolored border.
You may also see a sparkle icon (a multi-pointed star that marks AI features) in the navigation menu or dashboard.
If this is you, follow the steps in Get help with Intuit Intelligence.
You have the classic Help experience if you see:
An Assistant tab and a Search tab, and
No Ask anything box and no sparkle icon.
If this is you, skip the Intuit Intelligence section and go to the steps for your product, such as QuickBooks Online (classic Help experience) or QuickBooks mobile app.
Get help with Intuit Intelligence
Intuit Intelligence is the built-in AI assistant in QuickBooks Online and Intuit Enterprise Suite. When it's turned on for your account, it's the fastest way to get answers, and to reach a human expert when you need one.
Select (?) Help in the QuickBooks Online header, or open Intuit Intelligence from the sparkle icon in the navigation menu or dashboard.
In the Ask anything box, type any question or request in plain language. Intuit Intelligence finds you an answer or guides you through the task.
If you still need a person, just ask. Say something like Chat with product support or Connect me to an expert, and Intuit Intelligence routes you to the best support option, such as a chat or callback.
Note — An active QuickBooks Online or Intuit Enterprise Suite subscription is required to use Intuit Intelligence.
QuickBooks Online (classic Help experience)
Use these steps if you have the Assistant and Search tabs rather than Intuit Intelligence.
Sign in to QuickBooks Online.
Select (?) Help.
Select one of these options to get help:
Assistant tab: enter your question in the Type or ask something field. QuickBooks Assistant gives you answers or options. To connect with a product expert, enter Talk to an expert.
Search tab: enter your question in the Search questions, keywords, or topics field to get a list of related articles. To connect with a product expert, select Contact Us.
QuickBooks Online expert service hours
| Product name | Support hours |
| QuickBooks Online Simple Start, QuickBooks Online Lite, QuickBooks Online Essentials, QuickBooks Online Plus, and QuickBooks Solopreneur | Monday–Friday: 6 AM–6 PM PT Saturday: 6 AM–3-PM PT Sunday: closed |
| QuickBooks Online Advanced | Monday–Friday: 6 AM–7 PM PT Saturday–Sunday: 6 AM–3 PM PT |
| QuickBooks Workforce Payroll | Monday–Friday: 6 AM–6 PM PT Saturday–Sunday: closed |
| QuickBooks Workforce Premium and QuickBooks Workforce Elite | Monday—Friday: 5 AM—7 PM PT Saturday—Sunday: 6 AM—3 PM PT |
| QuickBooks Time | Monday—Friday: 6 AM—6 PM PT Saturday-Sunday: closed |
QuickBooks mobile app
To get help with QuickBooks mobile app, follow these steps:
For Android:
Sign in to the QuickBooks mobile app.
Select Menu, then select (?).
Select Help and Support. Then, you can either
Search articles: Enter your question in the Search questions, keywords, or topics field. You’ll get a list of related articles.
Contact Us: Select Contact Us, then follow the steps. You can either schedule an appointment or have us call you back as soon as possible.
For iOS:
Sign in to the QuickBooks mobile app.
Select Menu, then select (?).
Select one of the following options to get help:
Articles and support:
Search articles: Enter your question in the Search questions, keywords, or topics field. You’ll get a list of related articles.
Contact Us: Select Contact Us, then follow the steps. You can either schedule an appointment or have us call you back as soon as possible.
Ask QB assistant a question:
Enter your question in the text field. QuickBooks Assistant will provide answers or options.
Connect with an expert: If you still need help, type: Talk to an expert. Then, select one from Callback, Chat, or Ask the community.
QuickBooks Desktop
To get help with QuickBooks Desktop, follow these steps:
Note: These steps apply to:
QuickBooks Desktop Plus and Enterprise 2024
QuickBooks Desktop Payroll Basic, Enhanced, and Assisted
QuickBooks Desktop Payments
Open QuickBooks Desktop.
Go to the Help menu, then select QuickBooks Desktop Help/Contact Us.
Tips:Press F1 on your keyboard to open the Help window.
If you don’t see the Help menu, check your screen settings in QuickBooks Desktop or update its version.
From the Help window, you can either:
Search articles: Enter your question in the Search questions, keywords, or topics field. You’ll get a list of related articles.
Contact Us: Select Contact Us, then follow the steps. You can choose between a callback or a chat with us.
QuickBooks Desktop expert service hours
| QuickBooks Product | Support hours |
| QuickBooks Desktop Plus 2024 | Monday–Friday: 6 AM–6 PM PT Saturday–Sunday: closed |
| QuickBooks Desktop Enterprise 2024 | Monday–Friday: 6 AM–6 PM PT Saturday-Sunday: 6 AM-3 PM PT |
| QuickBooks Desktop Payroll Basic and QuickBooks Desktop Payroll Enhanced | Monday–Friday: 6 AM–6 PM PT Saturday–Sunday: closed |
| QuickBooks Desktop Payroll Assisted | Monday–Friday: 5 AM–7 PM PT Saturday–Sunday: 6 AM–3 PM PT |
| QuickBooks Time | Monday–Friday: 6 AM–6 PM PT Saturday–Sunday: closed |
QuickBooks Workforce
To get help with QuickBooks Workforce, follow these steps:
Note: QuickBooks Workforce’s expert service hours are Monday to Friday, 6 AM to 6 PM PT. They’re closed on weekends.
Sign in to QuickBooks Workforce.
Select Help.
Select how you want to get help:
Assistant tab: Enter your question in the Type or ask something field. QuickBooks Assistant will give you answers or options.
Search tab: Enter your question in the Search questions, keywords, or topics field. You'll get a list of related articles.
QuickBooks Capital and QuickBooks Live
QuickBooks Capital
QuickBooks Capital expert service hours are Monday–Friday, 6 AM–3 PM PT, closed on weekends.
Sign in to QuickBooks Capital.
Choose how you want to contact us: call the number provided on the page, or select Live chat to start a chat with a product expert.
QuickBooks Live
QuickBooks Live expert service hours are Monday–Friday, 6 AM–6 PM PT, closed on weekends.
Sign in to QuickBooks Live.
Choose how you want to contact us: select Get a free consultation to request a callback at your preferred time, or call the number provided on the page.
Sign in now for personalized help
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