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Get help with QuickBooks products and services
Learn how to get help with your QuickBooks products and services, and how to reach a human expert when you need one.
You can get help directly inside your QuickBooks product. Use the Help option to search support articles, review support hours, or contact a product expert. QuickBooks Online now offers two help experiences, so start by checking which one you have, then follow the steps for your product.
Note — These steps apply to:
QuickBooks Online Simple Start, QuickBooks Online Lite, QuickBooks Online Essentials, QuickBooks Online Plus, and QuickBooks Online Advanced; QuickBooks Online Accountant; ProAdvisor; and QuickBooks Solopreneur.
Intuit QuickBooks Workforce or QuickBooks Desktop Payroll, QuickBooks Workforce Premium, QuickBooks Workforce Premium or Elite, and QuickBooks Time.
If you have QuickBooks Online Free, you can use the free self-serve resources in (?) Help or on the QuickBooks Learn and Support site. For expert service, upgrade to a paid subscription of QuickBooks Online.
First, check which help experience you have
QuickBooks Online has two help experiences: a newer AI-powered experience called Intuit Intelligence, and the classic Help experience. The steps you follow depend on which one your account has. Here's how to tell them apart.
Select (?) Help in the QuickBooks Online header, then look at what opens.
You have Intuit Intelligence (the newer experience) if you see:
Intuit Intelligence beta in the chat window, and
A text box that says Ask anything with a multicolored border.
You may also see a sparkle icon (a multi-pointed star that marks AI features) in the navigation menu or dashboard.
If this is you, follow the steps in Get help with Intuit Intelligence.
You have the classic Help experience if you see:
An Assistant tab and a Search tab, and
No Ask anything box and no sparkle icon.
If this is you, skip the Intuit Intelligence section and go to the steps for your product, such as QuickBooks Online (classic Help experience) or QuickBooks mobile app.
Get help with Intuit Intelligence
Intuit Intelligence is the built-in AI assistant in QuickBooks Online and Intuit Enterprise Suite. When it's turned on for your account, it's the fastest way to get answers, and to reach a human expert when you need one.
Select (?) Help in the QuickBooks Online header, or open Intuit Intelligence from the sparkle icon in the navigation menu or dashboard.
In the Ask anything box, type any question or request in plain language. Intuit Intelligence finds you an answer or guides you through the task.
If you still need a person, just ask. Say something like Chat with product support or Connect me to an expert, and Intuit Intelligence routes you to the best support option, such as a chat or callback.
Note — An active QuickBooks Online or Intuit Enterprise Suite subscription is required to use Intuit Intelligence.
QuickBooks Online (classic Help experience)
Use these steps if you have the Assistant and Search tabs rather than Intuit Intelligence.
Sign in to QuickBooks Online.
Select (?) Help.
Select one of these options to get help:
Assistant tab: enter your question in the Type or ask something field. QuickBooks Assistant gives you answers or options. To connect with a product expert, enter Talk to an expert.
Search tab: enter your question in the Search questions, keywords, or topics field to get a list of related articles. To connect with a product expert, select Contact Us.
QuickBooks Online expert service hours
Hours are shown in Pacific Time (PT):
QuickBooks Online Simple Start, Lite, Essentials, Plus, and Solopreneur: Monday–Friday 6 AM–6 PM; Saturday 6 AM–3 PM; Sunday closed.
QuickBooks Online Advanced: Monday–Friday 6 AM–7 PM; Saturday–Sunday 6 AM–3 PM.
QuickBooks Online Accountant and ProAdvisor (Gold tier and above): Monday–Friday 4 AM–6 PM; Saturday 6 AM–3 PM; Sunday 8 AM–2 PM. Silver tier: Monday–Friday 5 AM–6 PM; Saturday 6 AM–3 PM; Sunday closed. Chat support: Monday–Friday 4 AM–8 PM; Saturday 6 AM–3 PM; Sunday 8 AM–2 PM.
QuickBooks Workforce Payroll: Monday–Friday 6 AM–6 PM; Saturday–Sunday closed.
QuickBooks Workforce Premium and Elite: Monday–Friday 5 AM–7 PM; Saturday–Sunday 6 AM–3 PM.
QuickBooks Time: Monday–Friday 6 AM–6 PM; Saturday–Sunday closed.
QuickBooks mobile app
On Android:
Sign in to the QuickBooks mobile app.
Select Menu, then select (?).
Select Help and Support, then either:
Search articles: enter your question in the Search questions, keywords, or topics field to get a list of related articles.
Contact Us: select Contact Us, then follow the steps to schedule an appointment or request a callback.
On iOS:
Sign in to the QuickBooks mobile app.
Select Menu, then select (?).
Select one of these options to get help:
Articles and support — search articles in the Search questions, keywords, or topics field, or select Contact Us and follow the steps to schedule an appointment or request a callback.
Ask QB Assistant a question — enter your question in the text field. To connect with an expert, enter Talk to an expert, then choose Callback, Chat, or Ask the community.
QuickBooks Desktop
Note — These steps apply to:
QuickBooks Desktop Pro, Premier, Plus, and Enterprise. Pro and Premier include unlimited support with a care plan; Plus and Enterprise include a care plan.
QuickBooks Desktop Payroll Basic, Enhanced, and Assisted.
Open QuickBooks Desktop.
Go to the Help menu, then select QuickBooks Desktop Help/Contact Us. You can also press F1 to open the Help window.
From the Help window, either:
Search articles: enter your question in the Search questions, keywords, or topics field to get a list of related articles.
Contact Us: select Contact Us, then follow the steps to choose a callback or a chat.
QuickBooks Desktop expert service hours
Hours are shown in Pacific Time (PT):
QuickBooks Desktop Pro, Plus, Premier, and Mac: Monday–Friday 6 AM–6 PM; Saturday–Sunday closed.
QuickBooks Desktop Enterprise: Monday–Friday 6 AM–6 PM; Saturday–Sunday 6 AM–3 PM.
QuickBooks Desktop Payroll Basic and Enhanced: Monday–Friday 6 AM–6 PM; Saturday–Sunday closed.
QuickBooks Desktop Payroll Assisted: Monday–Friday 5 AM–7 PM; Saturday–Sunday 6 AM–3 PM.
QuickBooks Time: Monday–Friday 6 AM–6 PM; Saturday–Sunday closed.
QuickBooks Workforce
QuickBooks Workforce expert service hours are Monday–Friday, 6 AM–6 PM PT, closed on weekends.
Sign in to Intuit QuickBooks Workforce or QuickBooks Desktop Payroll.
Select Help.
Select how you want to get help:
Assistant tab: enter your question in the Type or ask something field for answers or options.
Search tab: enter your question in the Search questions, keywords, or topics field to get a list of related articles.
QuickBooks Capital and QuickBooks Live
QuickBooks Capital
QuickBooks Capital expert service hours are Monday–Friday, 6 AM–3 PM PT, closed on weekends.
Sign in to QuickBooks Capital.
Choose how you want to contact us: call the number provided on the page, or select Live chat to start a chat with a product expert.
QuickBooks Live
QuickBooks Live expert service hours are Monday–Friday, 6 AM–6 PM PT, closed on weekends.
Sign in to QuickBooks Live.
Choose how you want to contact us: select Get a free consultation to request a callback at your preferred time, or call the number provided on the page.
Sign in now for personalized help
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